Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
David Dorset
0:23 AM, 21st January 2021, About 3 years ago
Reply to the comment left by at 20/01/2021 - 11:30
I am in Bournemouth which is a great area to have BTL in but often a very transient population. My longest tenant is very old, and then next two longest are on benefits. The rest I just don't see as being interested in owning their own home. I see that we now have a couple of generations who have been cultivated to rent. As one of my tenants once said to me when I offered him the chance to buy his flat at a really good price 'renting is flexible, no maintenance, no worries, can move when and where we like' - said by a tenant of 10 years, aged 35.
David Dorset
0:36 AM, 21st January 2021, About 3 years ago
Reply to the comment left by Tim Rogers at 20/01/2021 - 12:05
Yes i would be open to do that as an option as we have no children and therefore no real considerations towards inheritance. The problem is that I owe approximately £130k on each flat and the mortgages are due to expire in 7 years time so to do that i would need to raise a substantial sum of money. The current rate I have is great and the flats rent for nearly £1000.00 a month - I suppose the primary worry is the looming end of the mortgage and the fact that Rosinca now my unchosen lender who will not provide a further advance for any reason.
David Dorset
0:43 AM, 21st January 2021, About 3 years ago
Reply to the comment left by Mark Weedon at 20/01/2021 - 12:46
Well I am thinking as I get older I will want less responsibility. But also I have an obsession to clear finance so I would rather have three flats with no finance than 10 with finance. My plan is that my own home will be mortgage free as well so the three, maybe four BTL's will be pure living income. Voids of properly maintained flats here are fairly few and fair between and my income from three mortgage free flats (at todays prices) would likely be £2000.00/£2200.00 after all costs but before tax. I also assume at 60 I would probably still do a few hours work so I would expect to be able to save money out of that and still live comfortably.
David Dorset
0:48 AM, 21st January 2021, About 3 years ago
Reply to the comment left by Peter G at 20/01/2021 - 13:06
If Capitol gains were a kinder animal then i would like to sell all of my properties and buy a building that could be converted into 4 flats. That way there would be no service charges, no worry of who is buying the flat next door and i could control the maintenance.
A friend of mine says that he thinks it is a good idea to buy a shop with flat/s over and the shop is occupied. Then wait and when the shop renter gives notice convert the ground floor also. He thinks Covid is the final nail in the high street and planning will be much more agreeable to change of use. In this area it is already happening. Again it is a plan i would need to understand as it involves buying the shop via your pension plan or something.
David Dorset
0:56 AM, 21st January 2021, About 3 years ago
Reply to the comment left by NewYorkie at 20/01/2021 - 15:00
Yes it is a brain teaser spin of the wheel decision. I have several options I could take but it is a case of finding out all the options and then understanding them and then risk assessing. I do think London is in trouble. I don't see the underground trains or office blocks packed full of people again for many years to come That has to affect property values in London and the commuter areas . You may find your Yorkshire prices go back up and if the lease extensions become cheaper and easier then it might all work well for you. With regards to tenants....we can all be at risk of a bad one but my golden rule is do your own viewings and don't tell them you are the landlord. Use the Royal we when you discuss the tenancy, so you speak as a business and not an individual. That way you will get a clear feel for who you are renting to. I would be so nervous to allow an agent to character judge someone i have never met before and are about to entrust to a big investment of mine.
David Dorset
1:02 AM, 21st January 2021, About 3 years ago
Reply to the comment left by at 20/01/2021 - 16:55
Hi Helen,
Yes agree with all of that. Keep it small and simple. I also think once you are mortgage free you are untouchable to some dishonest new rule or tactic by the borrower, or have to worry about rate changes. And of course once the wrinkles really start and we are 80 plus then selling one at a time is a nice windfall and money in the bank that will last. I have no children so need to pop my clogs without leaving a fortune to HM treasury or equally not reaching 100 years old with no money left!
Paul Shears
6:37 AM, 21st January 2021, About 3 years ago
Reply to the comment left by David Dorset at 21/01/2021 - 01:02I am in a similar situation financially.
But I simply do not understand why anyone would be concerned about leaving no money in the bank when they die, just because they have no direct responsibilities like relatives. I just don't get it.
I have no debt of any kind and I'm a millionaire with a significant pension. I fully expect my wealth to continue to increase and judging from the genetic lottery, to live much longer that average. So what?
Laura Delow
8:03 AM, 21st January 2021, About 3 years ago
Reply to the comment left by David Dorset at 21/01/2021 - 00:18
see links:- https://www.lawcom.gov.uk/millions-of-leaseholders-to-benefit-from-law-commission-reforms/
and....
https://www.property118.com/leaseholders-will-be-given-right-to-extend-leases-by-990-years-at-zero-ground-rent/
NewYorkie
9:31 AM, 21st January 2021, About 3 years ago
Reply to the comment left by Paul Shears at 21/01/2021 - 06:37
Being a millionaire is all well and good... today. But I haven't seen a single comment about what happens when the unexpected happens?
I am in the wrong half of my 60s, and up until 2 years ago I was fit and active; rowing, skiing, with no concerns about the future. I then sold up in London and moved to York where I planned to buy mortgage free and refurbish. I had been gradually working towards the goal of perfect work/life balance, and had a 10 year contract (own Ltd co) which allowed me to achieve that. I worked only when there was work to be done, often not at all, and had started to enjoy life. I had no need to touch my pension, and intended to delay my State pension. Like you, I wasn't short of money. Fast forward, and I did buy last February... and then lockdown landed, so couldn't start the refurb for 6 months. I caught covid during a wonderful cruise in the Andaman Sea in January and caught an additional loading during skiing in Austria and was very ill. I lost my (supposedly safe) contract due to covid in March, and one of 2 remaining tenants decided to stop paying rent in March. My partner has an amazing final salary pension, mortgage-free houses, and enough cash to be able to worry about others. Also, both of us had provided for our children in Trusts so no concerns about how much we should leave when we pop off. She then had 2 illnesses, culminating with a minor heart attack before Christmas!
So, my finances have become more complicated and we are now living life in a much slower lane for now. But the final nail, so to speak, was learning that the solicitor I had engaged to progress my eviction proceedings, died on Monday.
I guess the prospect we are being forced to face is, you can go to bed safe, secure, happy and looking forward to a wonderful retirement, and wake up and your world has changed in a flash.
My refurbishment is in its final few days, but there are no tourists queuing up as before, and all my capital is tied up with zero return for the foreseeable. We are no longer scouring the local area for decent property prospects. Our #1 concern is what happens if one or both of us have to go into long term care. Will all our hard work accumulating wealth and property be for nought? Will we ever get to enjoy it, or will it disappear in medical bills and care home fees?
My BTL issues have made me angry and stressed, especially as I'm one of the '3 million excluded'. But in the grand scheme of things, they really are nothing!
Paul Shears
10:43 AM, 21st January 2021, About 3 years ago
Reply to the comment left by NewYorkie at 21/01/2021 - 09:31
All very fair comment. I get all of that. The health thing is inevitable unless you have lived your life in one of the "Blue Zones".
But my observation is about any preoccupation about what is left over that we, as individuals, clearly do not need after we have gone. There is a view that is shared by my friends, parents and most others, it seems to me, that the ideal objective is to pop off with an empty bank account. Exactly what opportunity cost is there in thinking ahead as you clearly have done but with some inevitable challenges? I just don't see the logic. Indeed your entirely correct and reasonable observations simply support my point.