Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
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||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
10:48 AM, 2nd December 2020, About 3 years ago
This has come up a few times. I myself wondered about an arrangement with the LA, but lost interest when it was pointed out that as owner, I would still carry many if not all the responsibilities that I would if I ran the place. In other words I don't think its as simple as signing a deal with the HA and sitting back and watching the £ roll in while they take care of the inevitable problems which their installed tenants cause.
11:54 AM, 2nd December 2020, About 3 years ago
I agree with Gunga Din.
If you can't find/are not being provided with the info from the Council or the HA before you sign up, this does not bode well for what might happen after you've signed and there is a problem at the property.
What is the relationship between the Council and the HA? It’s possible that the Council has 'nomination rights' to house people in the property - who may (but are not necessarily) people who are on the Council list who cannot be housed elsewhere, and would not be your first choice of tenant in terms of their lifestyle.
Who is managing the property and what are your responsibilities? Do they have management KPIs? What’s the policy on anti-social behaviour? What assurances and safeguards are they offering you?
Why and how could this arrangement be advantageous to you as well as the HA/Council? If you can't answer these Qs, perhaps its time to look elsewhere.
If you do decide to proceed, please get proper professional advice before signing anything - you can be sure the contract they provide will be very one-sided.
11:56 AM, 2nd December 2020, About 3 years ago
I have also looked into this. Not sure if you can control the tenant profile that the LA would house. Even if they are responsible for the tenants, what would be the impact of your relationship with neighbours around ASB ? This could severely reduce the value of your property
20:24 PM, 2nd December 2020, About 3 years ago
Looked into it locally and would have to pay all maintenance for 20% below market rent and wouldn’t have any say in the tenant - could be someone wanting a long term home they would treat as their own or problem people shoved in with absolutely no skin in the game. Decided it wasn’t worth the risk after having an HMO tenant who liked to smash the fire alarm system every week - nearly bankrupted us before we managed to evict him.
20:48 PM, 2nd December 2020, About 3 years ago
Reply to the comment left by Cathie Hawkins at 02/12/2020 - 20:24
I have never done this myself but I have a friend who rents out a flat through a council.
He decided to accept the risk and so far the tenant's have been OK.
However the council do not pull their weight.
Any problems have to be sorted by the owner irrespective of what the contract says.
He's hoping that the flat will eventually be handed back to him in the same state that it was initially in as per the contract.
Rather worryingly, when he enquired about EICR certificates, it was obvious that the council contract manager had never heard of them but he was told that the council take responsibility for the electrics being up to scratch. Yes he does know that the buck stops with him........
12:39 PM, 3rd December 2020, About 3 years ago
The HA does their own vetting - does not take anyone that doesn't fit their criteria. This is what they state...
Clients are referred to us by completing a referral form or by contacting the office directly.
They are referred from various agencies, such as Social Services, Probation Service, Youth Offending Team, Benefits Agency, Homeless Department and other voluntary & statutory organisations.
All referrals must be accompanied by a completed external risk assessment and supporting documents (where possible).
We conduct interviews to assess all referrals for their eligibility for supported
accommodation. All applicants have a right to be interviewed to determine their needs and whether their needs can be met by the service.
After the applicant’s interview and needs and risk assessment has been carried out, a decision will be made as to whether we can offer the applicant supported accommodation.
We will inform the applicant and referring agency of our decision. If the applicant is offered supported accommodation, he or she will accept a support package which will be client centred and part of the Licence Agreement. Failure to engage with this support package may result in a review of the clients needs and a decision made as to whether or not the service meets those needs. Our staff are trained and committed in assisting applicants through the assessment process.
The clients live together as a community, cooperating with one another and working together for the common good.
It is the discretion of the Housing Needs Manager to refuse the applicant at assessment stage if the individual does not meet the organisations allocation criteria.
Police checks are carried out before an individual is allowed to access our services (only some sites).
I am awaiting the specifics of their contract to read through thoroughly, but in the interim I can't understand how any other agency or referral organisation can have any 'claim/legal interest' if any contract is purely between myself and the HA and that is the basis of the agreement. Just as I cannot have any 'claim/say' in how the HA take on clients, surely any organisation referring to the HA cannot have any legal stranglehold on me. The HA is the linch pin in between - (this is the bit that takes the risk, but gets the financial reward as a result ) Or I am I completely naive here????
16:58 PM, 3rd December 2020, About 3 years ago
You should read plenty of threads on the various landlord forums about renting your property to social housing providers, (Council and HA's) as all the ones I've read say that the promises of support and vetting and payments for damage and .... just don't materialise.
12:04 PM, 5th December 2020, About 3 years ago
+1 to that.
We looked into this a few years ago.
It didn't work out for timing reasons and ever since then we have felt strongly that we managed to dodge a bullet by not being in a position to proceed at the time.
I have never heard of any landlord enjoying a satisfactory experience as a part of one of these council arrangements.
17:51 PM, 5th December 2020, About 3 years ago
I had in the past rented 3 properties to Genesis where they put in their Tenants, but all the maintenances were on me and they decided to end the Contracts earlier than the 3 year fixed contracts and refused to pay full cost of redecorating and cleaning costs.
No , I would not go down that path again!