Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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||Helps to understand how their visitors engage with our website
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
10:55 AM, 6th July 2021, About 2 years ago
"When faced with non-paying tenants, most landlords tend to think of eviction."
No they don't, they try and work with the tenant to get the rent paid.
Eviction is the last resort.
9:31 AM, 7th July 2021, About 2 years ago
Such a kit may be a well meaning gesture but it is the response of the statutory support bodies that needs addressing to produce an effective response in times of tenant need.
Bring told by the health services that because your tenant is not trying to kill themselves everything is fine. Being told by housing support at the council the tenant needs to be evicted before they can assist. Being told by mental health charities that if there is not a crisis they cannot help or the tenant must approach them. None of these responses will help a tenant irrespective of whatever help pack you buy. A fundamental policy review is necessary at national level in order order to protect the vulnerable.
10:19 AM, 7th July 2021, About 2 years ago
The first part of the message assumes that all landlords are idiots. Of course we talk to tenants in arrears and try to sort it out with them long before the problem breaks the surface. I have doubts about the practicability of then trying to find a specialist or local charity which might help the tenant. There are potentially hundreds of these. Is this the problem the presentation addresses?
10:53 AM, 7th July 2021, About 2 years ago
Good idea as many tenants just need a helping hand to get through a crisis. When i worked in Local Auth Housing years ago we were always looking for financial or other support agencies which sometimes proved successful. SSAFA for example were always very good and very occaisionally social services but lets not go there.
11:35 AM, 7th July 2021, About 2 years ago
Any tenant who is a decent responsible person would hopefully be doing what the kit suggests anyway to address their rent arrears. Suggesting ex service tenants approach SSAFA is poor advice. Far better to approach the Royal British Legion, the leading ex service charity. Call free 0808 802 8080 8am to 8pm seven days a week. SSAFA don't have much money and for most welfare cases they handle they come to the Legion for the cash which they of course have.
Chris @ Possession Friend
13:12 PM, 7th July 2021, About 2 years ago
Good business sense is ' never miss an opportunity in a crisis ' or put another way, ' Run with the Foxes and the Hounds '
( Purport to be a landlord service and seek revenue from collaboration with Tenant debt service providers )
Tessa, Landlords need Income, as well as you - which is why they have to use all the poor Civil processes available and being rapidly withdrawn by this Government. The PRS is being used as Pseudo-Social Housing without Landlords consent and by coercion. After all the Tax snatches ( sec 24 ) and the Regulations, Penalties, Licensing etc, there just isn't any room left for a majority of single or low-number of property Landlords to be the Governments 'Good Samaritan'
I think I'd agree broadly with Monty and Michael's comments.
14:14 PM, 7th July 2021, About 2 years ago
Apologies if the wording implied that landlords were being stupid. Obviously, they are not and obviously, landlords will want to avoid court action if they can.
And of course, Government should step up to the plate and provide support to landlords and tenants. However, they have (shamefully in my view) not done so. Leaving both landlords and tenants in a difficult position.
This kit was developed after Julie Ford did a presentation to my Landlord Law members about her methods - and it was clear from the reaction to her talk that sourcing grant aid was something many landlords had not thought of and also that they were not aware of the amount of grant aid 'out there'. This is why we developed the kit.
Whether or not you decide to help your tenants source grant aid to pay off your arrears and help with rental payment ongoing is obviously up to you. But isn't it worth a punt? If you are successful the problem could be resolved within a couple of months rather than having to wait a year or more to get vacant possession through the courts.
The kit is all about how to help tenants source funding to pay off their arrears and pay their rent (or where appropriate find alternative accommodation). It is a step by step guide. If you take a look at the sales page https://landlordlaw.co.uk/sales-helping-tenants-in-arrears-kit/ you can see six examples of the sort of help the kit can help you source. If you are successful then it will be a win-win situation for both landlords and tenants.
14:22 PM, 7th July 2021, About 2 years ago
These are all great organisations trying to do the right thing, however I have found from experience that there is rarely a single crisis.
Crises are so often related to substance abuse, poor financial control or even just a chaotic lifestyle.
As a small landlord it has been very difficult with such tenants in the past and it is wrong to expect us to be a social worker. I wonder just how many of those helped find themselves in the same position just a few months down the line.
12:58 PM, 9th July 2021, About 2 years ago
Reply to the comment left by Monty Bodkin at 06/07/2021 - 10:55
We do need to bear in mind this is effectively a marketing article, and therefore needs a heavy-hitting headline. But its target audience is landlords, who know exactly how they have tried so hard to help their tenants, and not just during the pandemic.
I wonder of the kit includes guidance on how to 'help' feckless tenants.
I've exhausted all the avenues. One single mother was appalled at being made redundant. She'd never claimed a penny in her life and didn't know the system. We helped her and she hasn't missed a payment since March 2020. Another tenant; single self-employed young man with money in his pocket from working throughout the pandemic plus claiming every SEISS grant, simply decided to stop paying rent in March 2020. 15 months and £10,000 later and he will finally be evicted in 2 weeks.
There is just no helping idiots, and so he deserves every misfortune he encounters in trying to find decent accommodation (like he had) in the future.
13:05 PM, 9th July 2021, About 2 years ago
Reply to the comment left by NewYorkie at 09/07/2021 - 12:58
The kit is basically there to help you help the good tenants. There are many tenants, like your single mother, who have lost their income in the pandemic through no fault of their own.
I agree, some tenants won't be helped and are best out of your property. The solution to this problem is taking extra care when selecting tenants so you never rent to them in the first place!