18:07 PM, 17th March 2022, About 3 months ago 9
I have just had a tenant move out. My understanding is they should leave a place as they found it.
Immaculate when she got it, but now it’s a dirty tip, belongings everywhere (which I can deal with no problem) looked like it hadn’t been hoovered or cleaned in over a year. I expect a minimum of at least having hoovered before leaving, after which the cleaner takes @2 hours, but this time took 2 people 3 hours = 6 hours.
I’ve never had anyone leave lots of stains on a quite new carpet. A professional washer has not got rid of them. She did advise me of one accident which I sent a professional steam remover during the tenancy, which she had paid for @£50.
Do I put the stains down to wear and tear or bill her, as well as the excess to normal cleaning I would’ve expected? The new tenant is complaining about the stains on the carpet.
Any advice, please