15:44 PM, 10th February 2017, About 5 years ago 39
We are delighted to welcome Sherrelle Collman from Caridon Landlord Solutions as our expert source of Universal Credit and Housing Benefit Advice and Information.
Over the coming weeks and months, Sherrelle will be sharing case studies which I am sure will strike a cord with landlords involved with benefit reliant clients.
The first of these cases relates to the often too familiar issues of direct payments to landlords. What should be a straightforward process can become tortuously complex when LHA staff fail to adhere to regulations, DWP guidance and Upper-tier Tribunal judgements, binding on council’s and tribunals alike. Landlords have rights and Sherrelle guarantees to help you to make sure they’re exercised.
Example provided by Sherrelle
“Our PRS client approached us as their tenant was paid the Housing Benefit 3 times despite a request for direct payment to the landlord being submitted to the Local Authority, due to the tenant’s vulnerabilities and high risk of the tenant misusing the payment.
The tenant failed to forward the payments to the Landlord and fell into arrears.
The landlord contacted the Local Authority Housing benefit department to check the progress of the claim, He was advised that the claim was being assessed and advised to call back within 10 working days.
When the landlord called back he was advised that 3 payments were sent to the tenant and would continue to be sent to the tenant as they are unable to suspend the payments.
He contacted CLS for assistance as he did not know what to do next, we immediately contacted the Housing Benefit Department to request for the claim to be urgently suspended.
After liaising and making a series of complaints to the Housing Benefit Department we managed not only to get the payments redirected to the landlord but also secured Landlord compensation for the missing 3 payments.
He was awarded £1065.34 in compensation and now has the guarantee of future payments being made direct, removing the risk of rental loss.”
If you’ve encountered similar issues Sherrelle would really be interested in hearing about them, either via the comments section at the foot of this page or the contact form below if you would prefer to consult Sherrelle offline.
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