21:10 PM, 21st January 2013, About 10 years ago 9
We have been renting a house and our landlady used a local estate agent for the process.
We are due to renew our tenancy and our landlady, after seeing all the charges for renewing to us from the estate agents, has said she was happy to do a private agreement between us. We get on very well and are good tenants.
The estate agents are now saying I can’t get my deposit back, surely if she is dispensing of their duties, I am entitled to it back?
Could you give me any advice please?