16:10 PM, 19th May 2021, About a month ago 24
Hi, I have tenants that, for almost a year, are constantly requesting amendments be made to my property in Wales. For example, I had the property painted and decorated just before they moved in at a cost of £3000. They moved in, and the next day sent me a repair list of 38 items, one being the property was in need of full redecoration throughout. Another example is they want 3 hinges putting on the patio doors as they feel 2 are inadequate. And so it goes on.
I am more than happy to pay for necessary repairs, but this has become a constant and is distressing. I realise my only option may be eviction (as an aside there no other properties for rent currently in the area that they can afford so can’t see them leaving of their own free will), but given how arduous eviction is, I want to try a letter firstly in the hope they will see reason.
However, I just want to be sure that legally I am not compromising myself in any way. So here’s the letter in rough draft
I understand, given your repeated requests for amendments to the property, that you are finding xxxx Road unsuitable for your needs. I am really sorry to hear this, as I always pride myself on being a responsible and caring landlord, and want nothing more than for xxxx Road to be your home, and not just a house. Unfortunately, I am finding myself unable to constantly financially meet with your expectations.
When you expressed an interest in the property you raised no requests for improvements, and accordingly none were agreed as part of the contractual arrangements. Obviously I am happy to carry out all necessary repairs, but I feel the improvements being requested are excessive and unreasonable. Please therefore can you bear in mind the foregoing before making future requests.
Your cooperation with this would be much appreciated.
Is that OK?
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