Letter to tackle persistent and unreasonable maintenance requests?

Letter to tackle persistent and unreasonable maintenance requests?

16:10 PM, 19th May 2021, About 2 months ago 24

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Hi, I have tenants that, for almost a year, are constantly requesting amendments be made to my property in Wales. For example, I had the property painted and decorated just before they moved in at a cost of £3000. They moved in, and the next day sent me a repair list of 38 items, one being the property was in need of full redecoration throughout. Another example is they want 3 hinges putting on the patio doors as they feel 2 are inadequate. And so it goes on.

I am more than happy to pay for necessary repairs, but this has become a constant and is distressing. I realise my only option may be eviction (as an aside there no other properties for rent currently in the area that they can afford so can’t see them leaving of their own free will), but given how arduous eviction is, I want to try a letter firstly in the hope they will see reason.

However, I just want to be sure that legally I am not compromising myself in any way. So here’s the letter in rough draft

Dear…

I understand, given your repeated requests for amendments to the property, that you are finding xxxx Road unsuitable for your needs. I am really sorry to hear this, as I always pride myself on being a responsible and caring landlord, and want nothing more than for xxxx Road to be your home, and not just a house. Unfortunately, I am finding myself unable to constantly financially meet with your expectations.

When you expressed an interest in the property you raised no requests for improvements, and accordingly none were agreed as part of the contractual arrangements. Obviously I am happy to carry out all necessary repairs, but I feel the improvements being requested are excessive and unreasonable. Please therefore can you bear in mind the foregoing before making future requests.

Your cooperation with this would be much appreciated.

Is that OK?

Lorraine



Comments

by Nick Price

16:24 PM, 20th May 2021, About 2 months ago

I would do this: have the property valued. Give them notice and tell them you're selling up because expenses have gone through the roof. Market it for 10 percent more than valuation. If you get a buyer, happy days. Otherwise, rent it to others with a firmer contract, once these guys are out. Your letter will accomplish nothing. The difference between a good and a bad rental business is the quality of the tenants. Gently rid yourself of the problem. Don't seek a confrontation as things can get worse.

by Old Mrs Landlord

23:17 PM, 20th May 2021, About 2 months ago

Reply to the comment left by Deborah Clare at 20/05/2021 - 14:05
Are you saying you withdrew the S.21 notice and allowed the demanding tenant to stay on, or is he just in the notice period? If the former I would think you are asking for trouble - the leopard doesn't change his spots.

by zhorik

7:52 AM, 22nd May 2021, About 2 months ago

i agree with the get-tough comments, you can always point out you would be happy to do improvements as long as they were happy for the rent to be increased to compensate you for the cost, do an inspection and take photos.

by Deb

12:45 PM, 22nd May 2021, About 2 months ago

Reply to the comment left by Old Mrs Landlord at 20/05/2021 - 23:17
He is still in the notice period. I'm still undecided about selling so he will have to leave as it will be easier to sell without a tenant. I agree, he's highly likely to be a continuous problem.


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