Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
17:34 PM, 8th July 2021, About 2 years ago
I WISH I could pay a tenant to leave - issue is that it is pointless if they are on benefits. They all know there is no obligation for Council to house them if they given up the tenancy and no private LL will take them either even if they 'pay off' is the same as a deposit....
I'll ping you an email!
10:30 AM, 9th July 2021, About 2 years ago
Yes I have tried unsuccessfully after several neighbours raised concerns of anti social behaviour. We were unable to gain sufficient evidence to evict under S8 because everybody was too intimidated to provide evidence so we had to rely on S21. On a rent of £850 pcm I offered various amounts until the figure reached £4000 which was declined.
Tenants on benefits will not leave willingly because they know the local authority will treat them as intentionally homeless if they leave.
We finally gained possession through the courts but it took over 18 months. The damage to the property cost us over £6,000 to repair and the arrears stood at in excess of £8,000. Doors had holes in them, the entire house was a foot deep in rubbish, walls were covered in graffiti, the bath was runied etc. etc.
10:53 AM, 9th July 2021, About 2 years ago
I’ve used pay to leave several times but only with private tenants. One because I had sold the property with vacant possession, two due to non payment and rent arrears. You have to take a commercial view, the alternative being a long long wait and no rent with increasing costs.
12:39 PM, 9th July 2021, About 2 years ago
I've considered paying a tenant to leave as I want to sell the house. The problem is that he can't find anywhere else to rent so money isn't going to help him. Unfortunately he's going to stay put as long as he can before becoming homeless. The end result will be the same but it's just going to take longer.
23:00 PM, 9th July 2021, About 2 years ago
What about if you write the tenant a glowing reference, and try ringing and emailing other landlords on their behalf? Yes it’s possibly causing huge problems for another landlord, but at least it minimises the damage to yourself. There’s a lot of false referencing that I have heard about. Had some very bad neighbours as a result! Do everything they need, within reason. Find a reliable man and van company who have a good local reputation and are on the cheaper side. In some cases, the council will pay the deposit and one months rent upfront for these people, if you have evidence that there are enough grounds for a section 8. I’ve known people who have had that when they have been throwing wild parties every night and trashing the poor landlord’s house, and of course, not paying any rent.
And regarding universal credit. The situation is absurd. So perhaps contact them pretending to be the tenant, informing them that they have changed their address or that their landlord has sold the house? (Although I don’t understand how they can claim housing element on a house that’s been sold and their current address. Why doesn’t it flag up somewhere?).
Please don’t bait me. I really dislike ordinary, hardworking people who rent out a property or two to supplement their income, and have to pay the mortgages every month, being exposed to such stress. Regardless of the tenants’ circumstances, they should be paying their rent on time, looking after the property and considering the neighbours. It just makes me so angry, because I am severely disabled, and I get tarred with the same brush.
10:00 AM, 10th July 2021, About 2 years ago
Similar to my problem u people above. Our benefit tenants can't leave at all any more, due to the onerous legislation placed upon us by Councils and Govt which as we know impacts on tenants.
I'll send email about me wanting to pay tenants deposits so I can slow down.
10:26 AM, 10th July 2021, About 2 years ago
No one should pay bad tenants a penny, its like paying ransom, doesn't matter how long it takes, get them out through courts and make their life as hard as they make ours, they would do the same again to other good landlords. and yes if you had good tenants and through no fault of theirs, if you need them moved out, may be you can consider compensating them with some financial assistance.
I did once offer £3K to a real bad tenant, all because I did not have the written agreement, so in the end I had to use Section 8 and main reason was constantly falling behind on rent accruing arrears, being abusive to everyone, but he lost it and had to be evicted, he had 5 good years in my property, and now I hear he had moved to 3 different places, good for him. I have no pity for fools like him.
11:46 AM, 10th July 2021, About 2 years ago
Getting rid of bad tenants is a massive problem.
Good tenants, long suffering neighbours, tax payers and landlords would benefit hugely from easy eviction of tenants who dont pay the rent and are antisocial.
We ALL pay financially for bad tenants and landlords would be MUCH more willing to take a chance on risky tenants if they know they can evict them easily.
Paying them to leave just shows how desperate people have become.
No hate plz
13:15 PM, 10th July 2021, About 2 years ago
Reply to the comment left by KH at 09/07/2021 - 10:30
15:42 PM, 10th July 2021, About 2 years ago
Reply to the comment left by Mike at 10/07/2021 - 10:26
Totally agree, and bad tenants know if their behaviour towards anyone or commitment to pay rent on time as well as looking after the property are the three main elements that can keep them in a property for as long as they want to stay.
Deviate from these 3 fundamentals, they are asking for eviction, Good responsible tenants need to fear as they know all landlords want is good responsible law abiding tenants, where landlords would bend backwards to retain them and not give them any excuse to leave or cause any hardship on them, when things fail good landlords take prompt action to minimise disruption. Good landlords want nothing more than good tenants, and where respect is mutual.