Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
15:57 PM, 17th November 2020, About 3 years ago
Split the difference if you don't want to hassle, thats what the tenant is angling for. Go for £1350.
The agents make money from turnover of tenants, i.e. reference checks, inventories, ast prep etc., all have margin added. Agents don't care about the odd void even if detriment to the other parties.....
0:43 AM, 18th November 2020, About 3 years ago
Put your property on Openrent it's only a few quid, ask for £1650 then get new tenants at a higher rent or call his bluff with a solid few prospective tenants.
Why do landlords even deal with agents?
What exactly are they bringing to the party?
Ah, ....I remember a stress free well managed tenancy.
9:58 AM, 18th November 2020, About 3 years ago
Reply to the comment left by AMAZONIA STARBUCK at 18/11/2020 - 00:43What exactly are they bringing to the party?
Ah, ....I remember a stress free well managed tenancy.
Problem is, you have to deal with the agents, and more often than not, that is not stress free!!
10:13 AM, 18th November 2020, About 3 years ago
Why not let him carry on with a periodic tenancy at the current rate? That way you might avoid agent fees and he will need to serve you notice if he wants to leave? There is no legal requirement to renew the tenancy and you are no less protected by not renewing, although the laws governing it are slightly different which I recommend you read up on to make sure it suits your needs.
The Property Man
10:14 AM, 18th November 2020, About 3 years ago
I wouldn't reduce the rent if am being honest. If the tenant agrees to stay maybe i would suggest that you tell them you would freeze the rent at the current level for the next couple of years and wont increase the rent giving the tenant a little more security.
If they disagree i would let them move out and advertise the property at an increased rent and in time this will cover what you have lost in the void period anyway.
I agreed to reduce the rent for a tenant who was also an excellent tenant, however as soon as i agreed 12 months later they was asking for a further reduction !!
Therefore if any tenants ask for a reduction to renew the contract i agree not to increase the rent for the next 2 years and most are happy with this.
Ever heard of the saying you give them an inch and they take a mile ??
10:15 AM, 18th November 2020, About 3 years ago
A good letting agent would and should tell you as it is and not what is to their advantage. I can only speak for London and many agents are awash with available properties more than they can let given the reduced demand. Tenants know it is their market and seek value. Houses with gardens are not badly hit. If your tenant is reliable, paying his rent on time and looking after the property and wants to extend longer, you may want to take a view after checking what the market rents are in the area your property is in. The reduction your tenant is asking is extreme. I would in worst case scenario, reduce it to £1350 giving him a generous 10% reduction but only after testing the agents claim that you can get more. If an agent says it is worth £2000 but can't even get an interest at £1500, then he will be doing himself out of a business as his credibility will be gone.
10:17 AM, 18th November 2020, About 3 years ago
Reply to the comment left by AMAZONIA STARBUCK at 18/11/2020 - 00:43
Not all agents, tenants or landlords are the same. There will always be a rotten apple in every group! A good decent agent takes the hassle out of management and day to day issues some tenants cause. I have been managing properties for near on 10 years now and never had any complaints from my landlords or tenants. I can think of one example where the landlord has not visited the property since the day he purchased it and handed over keys and is happily receiving a healthy monthly income without stress or hassle.
10:23 AM, 18th November 2020, About 3 years ago
If the market is good in your area and houses are letting quickly then tell the tenant no. Freezing the rent for two years is a good idea but it can bite you in the bum if rents rise. And for those who wonder why landlords use agents its to comply with the around 170 regulations that landlords have to comply with. Not everybody has the time, knowledge and energy to advertise, do viewings, draw up tenancy agreements, carry out a detailed digital inventory that will stand DPS scrutiny, and protect a deposit in a fully compliant and legal manner. It only comes to light usually when there's a problem like evicting tenants and the original paperwork is wrong.
10:42 AM, 18th November 2020, About 3 years ago
I know that in Some areas demand is down, but in others demand is up. If you are in an increased or stable demand area, I would write to the tenant explaining that at the tenancy end date the tenancy will turn into a contractual Or periodic depending on your original agreement. I would also indictate that costs and compliance rules for landlords have increased, so you are not in a position to reduce the rent. You can point to legislation (it's somewhere can't remember where) that allows an annual rent increase, at a percentage related to cpi or rpi. So offer to waver the annual Increase if he signs another 12mth contract at the existing rent, or he can continue with the periodic with the increased rent payable--believe there is very specific forms For the rent increase. He has started a negotiation progress, maybe he's on furlough, so include in the letter the fact that you'd happily discuss further, maybe if he agrees to stay for further 12months you could offer a discount on the rent for one or two months only.
12:46 PM, 18th November 2020, About 3 years ago
Had you not written to the tenant asking about a renewal, chances are the tenancy would have gone from fixed term to periodic and the question of a rent reduction would probably not have arisen.
That said, in this current uncertain world with tenants losing their jobs and an inability to get possession, personally I would be sticking with the “devil I know” with an excellent tenant. I have a single let property with good tenants who are vacating shortly. The prospect of having to relet to new tenants in the current climate is giving me some anxiety, in case I am unlucky with the incoming tenants who I can't evict if they can't or don't pay.
Elsewhere, I have agreed temporary rent reductions for a period of months because of Covid. Perhaps this could work for you in this instance? It shows goodwill and you can revisit the rent reduction period at appropriate intervals. The concession is made in writing strictly on the basis that rent payments are made promptly on or before the required payment date, and that if any payments are more than 7 days late or missed (other than by prior agreement with you) you can elect to end the concession agreement and the tenant will be liable to pay the contractual rent from the date the missed payment fell due.
You cover all your bases this way: you get to look considerate and you don’t lose a good tenant, pay agent fees, risk a void or a bad tenant, and the rent can go back up when the time is right. Make sure the tenant agrees in writing.