Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
8:59 AM, 7th March 2018, About 5 years ago
This is where some deep investigation and maths is going to be required.
If you are starting from scratch then Gas is a more efficient way of producing heat.
However, if you are looking at improving an existing electrical system then you need to consider the upfront set up costs of both compared to the savings over 10-20 by going gas.
Also with the new minimum energy efficiency rating requirement of E for rental property would the electric system push you into being non-compliant?
9:41 AM, 7th March 2018, About 5 years ago
If you install gas central heating in a rental property, be aware you might never be able to get your property back;
11:19 AM, 7th March 2018, About 5 years ago
I find some tenants simply don't know how to use storage heaters, especially younger ones who've grown up in centrally-heated houses. I've never met anyone who prefers them over gas, but other LL's here might disagree. Also, I've found the remote controllers to be unreliable. It takes a brave landlord to depend on a wifi or bluetooth signal for heating.
12:08 PM, 7th March 2018, About 5 years ago
We have been renting flats for 40 years. They all but 1 have storage heaters. There is not even a gas supply to the blocks as we never intended to use gas. It is surprising when someone struggles to work them, especially with instruction booklets and google these days, but I’ve never had anyone that actually couldn’t learn. Ours store at night, in cheap rate. They are low maintenance and very efficient. We have only ever had one person complain about the cost and it turns out the electric company simply had the wrong readings! It may have an impact on the EPC rating (compared to Gas) but there really is only so much you can do to a property to make it more ‘government’ friendly! It simply wouldn’t be financially viable to install GCH in most cases. Let’s face it, ultimately these extra costs all get passed down the line to the poor tenant. If your EPC is within the correct band, then why waste money installing GCH? Remember, it is YOUR property, someone is just ‘borrowing’ it.
13:21 PM, 7th March 2018, About 5 years ago
Reply to the comment left by Monty Bodkin at 07/03/2018 - 09:41
Hi Monty. What constitutes before the tenancy starts? Is it ok to provide on the day the tenant moves in but before they sign the contract?
13:56 PM, 7th March 2018, About 5 years ago
Heat is heat no matter where it comes from. GCH is expensive to install, the boilers pack in every few years and cost a fortune to replace. I once had GCH installed 'never again' and 'to be blunt' does it really matter as you're not living there? I now use convector heaters 'frown upon' but they heat a room in no time using convection air currents and can be set to any temperature just plug in and simple to use, I've never had a tenant complain yet! I started off keen, now not so keen!
14:37 PM, 7th March 2018, About 5 years ago
Gas central heating will be better for the tenants if they pay the bills but will be more of a problem for the landlord. Besides paying out for annual landlord's gas check, you will also need an annual service and maybe breakdown cover. You boiler might last only 10 years and then you need to buy a new one. Modern electric storage heaters will cost a bit more to run. A very well lagged HW tank is essential fitted with dual immersion heaters. The bottom one runs off Economy 7 tariff or similar, and the top heater runs off full price if extra hot water is needed. Use a good quality digital timer/controller like Horstmann. From the landlord's point of view there is no argument - electricity is far, far cheaper. Extremely reliable, virtually zero maintenance costs. On of my properties has storage heaters over 20 years old and never had problems. The only thing to consider maybe is whether storage heaters may put off any prospective tenants and maybe from an eventually resale point of view gas central heating may add a small amount of value to the property.
19:19 PM, 7th March 2018, About 5 years ago
I put gas into a flat, it is costly to use if on most of the day unlike storage. It is also more costly to run with maintenance. Try getting a engineer out on time, or in the winter. The tenants now have another standing charge that adds up even when not in use which some resent. My previous tenant didn't use it and left with gas arrears. You will never win on this one.
19:52 PM, 7th March 2018, About 5 years ago
We have wet electric, not as dangerous as it sounds just conventional radiators fed by an Economy 10 boiler, possibly the worst of both worlds and yes we have replaced most of the boilers on purchase now being some 12 years old and very prone to leaking, disastrously.
21:26 PM, 7th March 2018, About 5 years ago
I installed an electric central heatin system (electrician di the electrics) in a house where there is no gas in the area, it works exactly as gas central heating but uses a column, for quick heating all the elements heat up as it attains the required heat the elements close down one by one until the required heat is maintained, the supply company advertise via ebay (good customer connections) it came fully assembled ready with full electronics
Like this one
Brilliant bit of kit and no I have no connection with this company and no I dont want to install any