Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Jay James
17:54 PM, 24th September 2013, About 11 years ago
Reply to the comment left by "Gavin Ewan" at "24/09/2013 - 17:49":
So, single borrowers and owner occupiers are in the firing line.
It seems that this lender at least is testing the waters with multiple BTL borrowers before trying it on with single borrowers.
They are probably not sure they can get away with it.
I wonder if they also think they are on shaky legal ground , hence their testing the waters.
--
Its worth copy pasting your post to the forum "FIGHT BACK! Help us to protect YOUR tracker margins".
Mark Alexander - Founder of Property118
22:07 PM, 24th September 2013, About 11 years ago
Excellent article in The Guardian with a link back to this discussion 🙂
See >>> http://www.theguardian.com/money/2013/sep/23/west-bromwich-interest-rates-buy-to-let-mortgage
.
Mark Alexander - Founder of Property118
12:24 PM, 25th September 2013, About 11 years ago
You may find the complaint letter template linked below to be of use 🙂
.
Mark edwardmarks
16:05 PM, 25th September 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "25/09/2013 - 12:24":
I have just added this to http://www.housepricecrash.co.uk
Robert Hayes
16:43 PM, 25th September 2013, About 11 years ago
Mark Alexander
I'm a BLT mortgage holder with West Brom (2 others elsewhere)
I received 'that' letter today and was shocked to find their justification for such a massive increase is buried in the middle of a supplementary document - absolutely nowhere is it mentioned in the mortgage offer document
The 1st paragraph of that same supplementary document includes their aim of protecting the customer and maintaining market confidence - areas they are spectacularly failing in
I’m further disappointed that I paid a huge arrangement fee to secure this mortgage with the terms clearly detailed in the mortgage offer of BoE rate plus a 0.99% until term end . Clearly they are no longer happy to provide the product I paid this huge fee for.
I believe West Brom are acting on the very edge of what they think they can get away with and will be more than happy to contribute £100 to help fund a class action to fight what I consider to be yet another example of very shoddy practice by the financial industry
I’d strongly advise everyone else in this position or even potentially in this position (which is anyone with a tracker, with any lender) to follow suit as should they get away with this, it will undoubtedly be you somewhere down the line.
Once you organise details of how to contribute please let me know and the money will be on its way.
Thank you very much for your fine work this far – it’s very much appreciated
Mark Alexander - Founder of Property118
17:03 PM, 25th September 2013, About 11 years ago
Reply to the comment left by "Mark lockwood" at "25/09/2013 - 16:05":
Hi Mark
Please provide the full link to the thread you have created.
You might also wish to share the articles linked below 🙂
http://www.property118.com/complaint-letter-template-to-mortgage-lenders-and-the-financial-ombudsman-service/43746/
and
Mark Alexander - Founder of Property118
17:14 PM, 25th September 2013, About 11 years ago
Still on the west Brom website right now
"Tracker mortgages give you the certainty of knowing that the rate you pay will move in line with Bank Base Rates. We offer a choice of variable trackers, including flexible mortgages."
and here's the link to prove it >>> http://www.westbrom.co.uk/westbrom/mortgages.category?id=26 - no product any more though! Strange that hey?!!!
Mark Alexander - Founder of Property118
17:29 PM, 25th September 2013, About 11 years ago
Check this out for a piece of damning evidence!
Still on the West Brom website right now
"Tracker mortgages give you the certainty of knowing that the rate you pay will move in line with Bank Base Rates. We offer a choice of variable trackers, including flexible mortgages."
and here's the link to prove it http://www.westbrom.co.uk/westbrom/mortgages.category?id=26
and a screen shot
Mark Alexander - Founder of Property118
13:06 PM, 26th September 2013, About 11 years ago
From a blog at What Sam Say Today - http://www.whatsamsawtoday.com/2013/09/26/wtf-do-west-bromwich-building-society-think-they-are-doing/
WTF Do West Bromwich Building Society Think They Are doing?
It is not my fault the property market collapsed.
It is not my fault market conditions have changed.
It is not my fault West Bromwich Building Society cannot run their business prudently, efficiently and competitively.
So why West Bromwich Building Society, do you think you can pin the blame on me and the other 6,000-odd buy to let borrowers who took out a mortgage with you?
Why do you think you can now change the rules?
Why do you think you can pull out the “RTFM” card and jack up interest rates to sort your beleaguered business out?
Why did I sign a legally binding mortgage contract which clearly states my loan is a variable rate which is the same as the Bank of England base rate, with a premium of 0.99%, until the term end, when you can just change it?
Which is what you plan to do, just in time for Christmas this year.
Apparently adding another 2% premium to my mortgage will help you run your business more efficiently, prudently and competitively.
But I am at a total loss what any of this has got to do with me and the mortgage I took out with you SIX years ago. My mortgage contract very clearly states what I am expected to pay for the term of my mortgage.
But, having spoken to your scripted call centre staff, it’s all contained in a little booklet of terms and conditions – which I hasten to add, is not referenced in my mortgage product offer. And I tend to feel that important shit like: we can change the interest rate premium on your loan whenever we feel like it, should be explicitly pointed out to customers.
Because I had no idea.
I actually thought when I signed this contract I now had a mortgage deal as stated in my product offer.
More fool me, it would appear.
So I have lodged a formal complaint. Which I fully expect to be forwarded to the newly established department: CAGDWBTCTSMA, which stands for: Customers Are Gullible Dipshits Who Believe The Contracts They Sign Mean Anything
Well, you know what West Bromwich: SCREW YOU.
You are a thieving bunch of bankers who think you can crucify and bully your loyal and long term customers. Customers, I may hasten to add, who used to pay a hell of a lot more interest on their loans before the Bank of England lowered the Base Rate.
But I didn’t have a crystal ball.
When I signed that mortgage contract with you all those years ago, I was taking (and am still taking) one hell of a risk in trying to run my own buy to let business prudently, efficiently and competitively. Words, which I am sure you will understand.
I won’t bore you with the details of the tenants from hell I have had to endure at that property.
I won’t bore you with the complaints I had from the neighbours.
I won’t bore you with the sleepness nights I had worrying about what to do.
I won’t bore you with how I had to find several thousands of pounds to get that property back together again after the tenants from hell wrecked it.
I won’t bore you with my tales of F*CKING WOE because you don’t want to hear it.
My business is my business and your business is your business.
I try and run mine the best I can – but you know what sometimes SHIT HAPPENS.
And when you’re running a business you have to plan for it. I can’t just decide to up the rent on all my other tenants and treat them like shit because of one set of lousy tenants.
It was not my other tenants’ fault.
So why West Bromwich, are you making other people’s mistakes my fault?
Why are you passing the blame to me?
Why are you treating me so badly when I have always been a good customer.
I have never come to you with a begging bowl when times got tough. I never bothered you when my tenants stopped paying the rent, trashed the house and you still wanted your several hundreds of pounds mortgage payments every month. I just got on with it. I had to find the money to pay for it until I could sort the mess out.
Because that is business.
But that is clearly not how you run your business.
You expect every buy to let customer to get you out the shit. To make up foryour mistakes.
You tell me how fair you’re being that I can go elsewhere and you won’t charge me any admin fees. Well, thanks for that – you may have noticed in the past few years, since I first took that loan out – the world has changed. It is not very easy to get lending. And it’s damn near impossible to get lending without exorbitant arrangement fees which are the equivalent of buying a small car.
But, oh sorry, I forgot, it’s because the world has changed which is why you’re screwing me.
Well what about when my world changed? What about all the shit I have had to put up with because I bought that property?
At any point did you ever, ever see me running to you, asking for time, asking for money – asking for f*cking anything?
NO.
I have just got on with it. I understood the mortgage contract I had signed and I just got on and paid the mortgage as I was legally obliged to.
So West Bromwich let me tell you something. I have had enough of being bullied. I have had enough of being harassed. I have had enough of trying to run this property as efficiently, prudently and competitively as I can for you to come along with your sticky little fingers and stick them in my business.
I have fought tooth and nail to get this property back on track and it has taken me years. The financial and emotional turmoil of being a landlord with the tenants from hell takes years off your life.
Where in the small print do I get compensated for that?
Oh sorry I forgot this is a one-sided contract where only one party – that is YOU – get to make up the rules and change them as you go along.
Well you know what.
I’m going to fight you.
13:38 PM, 26th September 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "26/09/2013 - 13:06":
couldn't have put it better myself - and your described nightmare scenario exactly mirrors ours in the very property West Brom have decided to hit