Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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||Helps to understand how their visitors engage with our website
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
Mark Alexander - Founder of Property118
9:14 AM, 1st November 2012, About 10 years ago
I'm sorry to hear about your problems. From what you have said it appears that you have done everything humanly possible to deal with the problem and by the sounds of it you will have already paid out an aweful lot of money.
I don't know your finances but for most landlords paying compensation of one or two months rent would probably wipe out a whole years profit on a rental property. On top of what you have already paid and given that you've done everything you can that sounds an awful lot to me.
I suspect that legally your tenants have no right to claim compensation (I'm sure others more qualified than me will comment on that), however, I can understand why you might want to provide a gesture of good will to your tenants. If they are good tenants you will doubtless want to keep them sweet and if you do take a hard nosed approach to this it could very well poison the relationship.
I know you have said that the property is remote from you but might it be worth a trip if you can save the cost of one or two months rent? That's what I would probably do. At the very least I would ask the manager at the lettings agency to arrange to visit your tenants personally in order to schmooze them with wine, chocolates and flowers. When you make a face to face appointment and turn up with gifts it is much harder for others to be unreasonable (but sadly not impossible). If I was unable to attend such a meeting I would write a nice letter to the tenant explaining the problems you have had, apologising for the inconvenience and distress and also mentioning the gifts. I would ask the lettings manager to read this to them and then give them a copy. I would also have no hesitation to explain in the letter what profits I make on the property after the costs of mortgage, maintainable insurance, ground rents, service charges and lettings fees. They should then see that your apology and the gifts you have offered are entirely reasonable. I would instruct the letting agent to serve notice immediately if they are unreasonable following this action.
I would not expect the letting agent to contribute anything other than time to the above. Their profit margins are often skinnier than a landlords and by the sounds of it you've got a good letting agent who has done everything possible in this case, that's worth hanging onto.
I hope that helps and I wish you the best of luck.
I'll be very interested to hear the outcome so please post an update hear in due course.
In the meantime it will be interesting to read other landlords and letting agents perspectives on this.
17:15 PM, 1st November 2012, About 10 years ago
right, lets look at it from the tenants argument;
distressed ...yes, at risk ..yes a little, but has it cost the tenant anything ? no.
therefore if the tenant wishes to sue he.she will have to fund his own legal costs.
this would not come under a "no win no fee" claim. only physical injuries have this.
so the tenant is unlikely to take you to court. and as you have obviously done all with your power to resolve the issue, you are unlikely to be held responsible.
this leaves the insurance company; where do they stand ?
well, you could very well make an insurance claim even now after you have instigated all repairs.
after all, considering the circumstances you had to act swiftly to avoid unnecessary costs and possible injuries and infections.
you saved the insurance company alot of money with your swift response.
I suggest you collate all the invoices involved with the repairs and ask you broker/insurance company
the worst thing they can say to you is....."bugger off"
the best thing they may say to you is .."we'll send our assessor" ( means you're in with a c£ance )
17:26 PM, 1st November 2012, About 10 years ago
as for your tenants claim for compensation, you have 3 options
1; give a chunk of cash ( one months rent )
2; ignore the request as payments of any kind could open a few gates
3; apologise profusely and give a token of your appreciation to your tenants patience giving you the time to sort out such a dreadful and unique problem, ie, a very nice bottle of wine/bubbly [ but not if we are dealing with a Muslim ]
and that is the end of the matter. ( that's what you tell him.)
18:38 PM, 1st November 2012, About 10 years ago
There was an article on here about this recently... here is a link to it..
Hope that helps
19:44 PM, 1st November 2012, About 10 years ago
I think the best answer is what would you do if you were the tenant? If I were seriously put out by the incident I would give notice and leave. Now would you want to entice me to stay?
15:11 PM, 2nd November 2012, About 10 years ago
At the end of the day, houses have problems - fact. Sometimes these problems cause disruptions to the people living in those house regardless of whether they own it or are tenants. If the tenants were the owners, could they have dealt with the issues any quicker, simpler or generally in a way which would have caused less disruption to their lives? I suspect not. Was this issue caused by the actions or lack of action from the landlord? No. Therefore I can't see how they can reasonably request compensation, placing blame for the issue on you, when it was nobody's fault. It's just one of those things.
Mark Alexander - Founder of Property118
16:14 PM, 2nd November 2012, About 10 years ago
Excellent comment 🙂
19:27 PM, 2nd November 2012, About 10 years ago
This is a common problem but a simple one.The Landlord has done all that which can be reasonably texpected and the problem is not caused by a defect - rather the influence of others beyond the landlords control. The key is foreseeablity and action or inaction. It appears the landlord acted properly and could not have reasonably foreseen any recurrence. There is no claim. If it persists, I would perhaps offer an early release from the contract without penalty but it seems that is simply compensation culture. Next it will be - its been raining too much and the garden is too wet to sit in.
22:46 PM, 2nd November 2012, About 10 years ago
Been there when the lights blew and the electrician informed the tenants of rats. The tenants disappeared quicker than the rats so I was out of pocket rather quickly. Expect your rats to create new tunnels to your foundations and up your cavities to your loft and their cosy nest ! Remove their nesting beding from the loft and double plaster board the ceiling with insulated plaster board then bait the loft void. This is going to cost you but be glad your tenants are not quiting just yet, but they will when the rats want to return to their nest!
7:57 AM, 22nd April 2013, About 10 years ago
UPDATE I offered one month rent rebate but ultimately the tenants left and I agreed to waive the 12m contract. Property now successfully relet and all seems well; far fewer 'requests' in the first weeks than from the departing tenants.