Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
Mark Alexander - Founder of Property118
7:27 AM, 9th May 2014, About 9 years ago
If I you you I would probably do the following:-
1) Immediately serve a section 21 notice on the tenant but advise them that if the damage is fixed before the end of the notice period you will not seek a possession order. This should provide sufficient incentive for your tenant to put pressure on the Police to pay for the damage or alternatively to pay for the damage themselves. If they don't get it sorted do you really want to keep this tenant anyway? Smoke without fire?
2) Write a letter of complaint to the Chief Constable.
Good luck and please let us know how you get on.
7:30 AM, 9th May 2014, About 9 years ago
I've had approximately ten of these over about 15 years, & been paid for about 2.
From memory, it's pure pot luck & chance which ones you get paid for & not.
Put all your evidence down, send it into (used to be finance section) of local Police headquarters & hope for the best.
I think their main argument used to be, if Judge had issued warrant, there was suspicion, & can break door down.
I believe I've been paid for one where there was drugs found. And another time, not got paid for one, where NOTHING was found. And no arrests made.
I reckon it was more chance on who was dealing with my claim at the time.
8:39 AM, 9th May 2014, About 9 years ago
If the police have lawfully and legitimately used a power of entry under statute then they are under no obligation to pay any compensation. If they have made a mistake in entering the wrong address then you may get compensation. Lawful entry is under the Police and Criminal Evidence Act 1984 Sections 17, 18, or 32, or by warrant issued by a magistrates court
8:51 AM, 9th May 2014, About 9 years ago
I had a similar incident about 15 years ago.
The police forced entry in the middle of the night by breaking down the door.
They arrested the tenants and arranged to have the door secured until it could be replaced.
The position of Avon & Somerset police was that if they found what they were looking for (they did) they were not liable. If they hadn't they would pay for the new door..
As well as writing to the Chief Constable, also include the Police Commissioner.
9:15 AM, 9th May 2014, About 9 years ago
The type of "wrong people" would make me concerned!
Are we talking drug dealers, bank robbers, gangs, etc. Did you at least ask the question?
I would be very inclined to side with the police as they have lots to do without hassling your tenant for no reason or suspicion.
9:17 AM, 9th May 2014, About 9 years ago
Mmm I was a police officer 19 Years and I put in the right doors, suspected doors, life or death doors and at least one wrong door as I went to the front address in (good faith) but I always assumed that If we did not find what we were looking for then we would have to pay up. Right doors with warrants tend to
Have been very well researched in deed over time and the property watched for a while. If the door has been put in re crime with a warrant and nothing found then I'd still be evicting as a warrant has to be justified in detail to a magistrate. However the tenant would be given reasons for it in writing so it's worth checking these and researching them if you end up with a damaged property and your tenant has disappeared for one reason or another then either write to the boss or pop into the local nick nearest to the property and speak to the duty inspector, could be a wait though! I fully sympathise it's one of my worries but I see it as part of the life of a landlord. I wish you luck
I will consult on this and get back to you
In the past five years I have reported drug dealing on two of my tenants from gossip of neighbours and suspicions from gas engineers. In one case I also did my due diligence and reported the one with children to social service. I am a hands on landlord, so I usually spot or hear stuff quickly. When I rang the police I asked them to note that I would give them a set of keys should that be 'useful' given that the doors were upvc. I then set about evicting the tenants concerned for other reasons. Generally drug abuse goes hand in hand with domestic anise, child neglect, damage to property and rent arrears. In both cases I was successful, the police did not get a raid done and the children involved have a social worker now.
If it happened to me as a land lord And nothing was found I would be writing to the chief constable.
9:22 AM, 9th May 2014, About 9 years ago
Different Police Forces have different internal policies. There are a lot of grey areas here so no one answer fits all I`m afraid.
I`ve had quite a few of these over the years . It goes with the LHA territory often. The rule of thumb appears to be - If they have a warrant but dont find anything the police pay. If they do then I pay and claim back gradually through the tenant at something like £10 per week . I get annoyed though when they dont even tell me after the event and board up the whole property. Imagine someone gave malicious info to Crimestoppers and the police acted on it. You were out at the time and came back in the evening from a day trip in the Cotsworlds and found your house boarded up. Shameful
I would rarely serve a Sec 21 as a result or I would always be on my computer. Everyone seems to be on cannabis these days so that doesnt solve my problem. On a wider social note I would just simply push the problem elsewhere. Not fair on my fellow landlord. It could happen to the next tenant I got in anyway so I got all the hassle and extra expense of a change over. Better the devil you know
Sometimes I just bite the bullet and pay anyway and treat it as a sunk business cost. It upgrades a front door which probably needed doing anyway and chances are one of the tenants mate is a fitter anyway so i just pay for the unit. All off settable of course against tax
9:33 AM, 9th May 2014, About 9 years ago
To be honest you can write to the Home Secretary if you want. It all ends up with an Inspector at the policing unit where it occurred. I know because they all used to land on my desk. If its lawful- no compo. If its unlawful- then theres a chance. Make the complaint through the Independent Police Complaints Commision website.
9:35 AM, 9th May 2014, About 9 years ago
In my experience in these circumstances the Police will do as little as possible to refund the repair even if they have the wrong house/victim.
I advise to invoice the local police force works as per normal and when not paid within a reasonable period of time, a second letter of demand issued for payment within 7 days.
When you do not get paid , MCOL. Force the issue into court.
10:33 AM, 9th May 2014, About 9 years ago
Lots of (probably excellent) learned advice above. However, I had the unfortunate experience of having a door on a flat broken in by the police in error. They point blank refused to compensate me. I gave them 30 days to contemplate their actions and to do the right thing. They still refused. Without further ado I took the Met Police Commissioner straight to a small claims court and simultaneously logged a complaint with the IPCC. They fought tooth and nail and did their very best best to get the case dismissed. I stood my ground and did not back down. The police settled the day before the court hearing.
The moral of the story is never succumb to bullies for they will be emboldened for the future and always remember the Police simply cannot afford the adverse publicity....