Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
23:53 PM, 23rd October 2017, About 6 years ago
I echo Dan`s powerful comments. Its horrific how UC has been rolled out and forcing people to starve for 6 weeks and more. Its inhuman.
I wish a human rights lawyer would pick up one of the 100`s of tragic stories as a test case and run with it and attract publicity to embarrass the government into getting their act together.
There is surely a criminal neglect here as to take someone off LHA and put them on UC and in effect deny them money for food for 6 weeks because you cant process a claim is ridiculous. Its 5 years behind schedule as it is and to still be in this position after 5 years shows a massive incompetence
UC is not fit for purpose
My first transition from LHA to UC was for a recovering alcoholic tenant of mine . The delay cost her her home, her kids and her liberty . The money which was paid direct to me under LHA, eventually after 3 months delay went into her account under UC...., she weakened, spent it on drink, had a party, lost her kids and got arrested.
The council knew she had an alcoholic history but they didnt care No consultation with me the extended family or the support worker prior to the transition. They just processed it
We could all have told them you are 100% going to create a catastrophe. Its an accident waiting to happen
Its a clear neglect of their duty of care in my eyes and they should be prosecuted . The system failed my vulnerable dysfunctional tenant . The system should support the vulnerable . But no they deliberately set up with clear pre meditation a cruel system designed to make some vulnerable tenants spectacularly fail....
Its criminal neglect
7:27 AM, 24th October 2017, About 6 years ago
Why aren't the Govt talking to us real people on the ground where it's happening?
All we get off Govt & DWP is 'It's working well, getting more people into work'.
As u say Jonathan, get human rights lawyer in.
Who in their right mind bought in/allowed the phone call system to charge PEOPLE WITH NO MONEY-that's why they are ringing up-55p a minute? They HAVE ZERO money, yet u charging 'em 55p a minute to find out why u ain't paying 'em This should have been criminal/illegal on its own.
And SIX WEEKS? You have no money, that's why going on UC. Then u say u have to wait for 6 weeks. Proper thick this Tory Govt. Not got a clue about REAL life not in the mansions & London.
9:45 AM, 24th October 2017, About 6 years ago
Crazy stuff-and while those at the bottom end wait and struggle for their UC claim, hard working folk in the middle are taxed into bankruptcy those privileged Lords at the top have their hands in the till...(breaking news today)
..You couldn't make it up!
10:09 AM, 24th October 2017, About 6 years ago
Labour TELL US they can make everything right and have all the answers??? Errr I don't think so!
10:18 AM, 24th October 2017, About 6 years ago
Reply to the comment left by Jonathan Clarke at 23/10/2017 - 23:53
Your comments are so correct, the system IS set up to make people fail, it is cruel, and the Government are complicit in the deceit of the public when they try to say that it is working well. Yes, we know there are problems with the HB system, but it has had years to settle and there is a body of case law built up, and most crucially we can communicate with them, but UC is being processed very differently and the flaws in the system are causing such hardship, including evictions/homelessness, imprisonment, reliance upon food banks, physical and mental health problems, and even suicides. I agree that some savvy human rights lawyer ought to take up one of the cases and run it as a test case against the government, as they seem determined to ignore everyone else.
10:46 AM, 24th October 2017, About 6 years ago
There are two sides to every story. Paying housing benefit directly to tenants who then are supposed to pay it on to L/lords but 'don't' leads to homelessness etc no matter what system is used. I've been on the receiving end of DSS tenants arrears and it was a nightmare. Last I heard, the benefits bill was £27 billion!
10:59 AM, 24th October 2017, About 6 years ago
Forgot to mention, my tax pays for it !!
CARIDON LANDLORD SOLUTIONS
11:23 AM, 24th October 2017, About 6 years ago
There seems to be so much pressure on the Government so lets hope they're are some positive changes ahead.
11:43 AM, 24th October 2017, About 6 years ago
Reply to the comment left by Rod at 24/10/2017 - 10:46
The following is a Government website:
thats about a third of the national budget: https://visual.ons.gov.uk/uk-perspectives-2016-spending-on-public-services-in-the-uk/
Read it and weep.
12:22 PM, 24th October 2017, About 6 years ago
Reply to the comment left by Jay James at 24/10/2017 - 11:43But I note that of that money spent on welfare benefits, only 1% is spent on unemployment benefits, but a whopping 42% spent on pensions. Only 10% was spent on Housing Benefit (which would also include the Housing Benefit paid to pensioners and the disabled etc).
As with all statistics, the figures can be portrayed so as to skew the facts and distort the public perceptions. It is so so easy to assume that it is the unemployed who are getting all the benefits, but the reality is that only 1% of direct benefits goes to the unemployed, and only a small portion of the 10% of Housing Benefit. By far the vast majority of direct benefits, indirect benefits, and other spending on welfare, goes to pensioners. As with all government statistics and propaganda/spin, take it all with a pinch of salt and don't believe the BS.