Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
18:22 PM, 14th September 2012, About 11 years ago
I am a member of the National Landlords Asscociation (NLA) which is by far the biggest in the country and is the only landlords association that has 50 representatives all over the UK working closely with local authorities and often providing landlords meetings in partnership with them. NLA also run local meetings all over the UK and there are very few days of the year when there is not an NLA meeting going on somewhere. A landlord does not have to be a member to attend these meetings everyone is welcome because NLA wants to know what local landlords are concerned about and to keep landlords up to date with what is going on both locally and nationally. Apart from this and many other services and discounts that NLA provides for landlords many local authorities recognise that members of landlords associations are well supported and kept up to date and they offer big discounts on HMO licence fees to members.
Apart from the local and national work that NLA does on behalf of landlords they also work closely with landlords/property organisations in Europe and have a European representative to present their views when things are being discussed that will eventually impact on landlords in the UK
I was the founder of the Association of Midlands Landlords which, like ELA, provided a good service to local landlords but as we grew I realised that we needed to be a part of a bigger organisation in order to influence Government while still keeping the local work going.
All landlords should join a landlords association because it is too dangerous not to know what is happening locally and nationally and to become out of touch with changes to legislation and regulation.
21:29 PM, 14th September 2012, About 11 years ago
York Residential Landlords Association was founded in 1994 by a small group of landlords living in York. York RLA is a membership based, non-profit making organisation whose principle aim is to give help and advice to residential landlords. Since 1994 our association has grown significantly and we have an excellent relationship with the City Of York Council, North Yorkshire Police and all of York's academic institutions, including the University of York and York St John University. Regardless of how few or how many properties a landlord owns, we are here to help.
Our membership is made up mainly of part-time landlords along with a small number of full-time landlords/letting agents, and a number of other people who are interested in becoming landlords in the near future. Our membership currently stands at over 500 and is growing.
York RLA is run by landlords for landlords. Our members elect a committee on an annual basis whose role it is to organise the association's affairs and respond to the needs of members. The committee members are all residential landlords in their own right who give up their time on a voluntary basis to help the association and its members. In addition we have a dedicated staff member who supports the membership, committee and chairman, ensuring that York RLA is run professionally and independently.
By joining York RLA, landlords gain enormous benefits for a very modest membership fee.
We hold free presentations and seminars on a monthly basis at the Park Inn York. Non-members are welcome to attend one presentation prior to joining.
York RLA is affilliated to the Residential Landlords Association. Whilst York RLA represents members' interests at a local level, the Residential Landlords Association (RLA) protects and promotes the interests of landlords operating in the private-rented sector at national level.
Details and sign up on our website http://www.yorkrla.co.uk
0:38 AM, 15th September 2012, About 11 years ago
The Scottish Association of Landlords (SAL) is the only association focused solely on Scotland where the law around lettings is completely different to that south of the Border. Founded in 2001 by landlords and still run by landlords plus professional staff, we have grown fast and also now operate Landlord Accreditation Scotland - Scotland's national training and accreditation scheme.
SAL welcomes enquiries from any landlord or letting agent who lets in Scotland you can join online at http://www.scottishlandlords.com. To find out more please check our website or email us on firstname.lastname@example.org or call us on 0131 564 0100 with your postal address. We'd be delighted to send you a free sample of our member magazine "Landlord Focus" which gives a good overview of what we can do for you.
For those letting in England and Wales as well we have a reciprocal deal with the Residential Landlords Association which gives you a full membership of both SAL and the RLA for one fee.
SAL membership benefits include:
• Website members resources area: downloadable factsheets and all documentation required for letting
• Unlimited access to our unique Scottish legal and landlord advice line - invaluable with any problems you may require specialist advice on.
• Free Core Standards training sessions from Landlord Accreditation Scotland
• Campaigning on behalf of members
• Discounts on other useful seminars
• Member deals on goods and services
• Subscription to Landlord Focus magazine
• Regular email updates direct to your inbox
• Local meetings all over Scotland via our 14 branches - networking
• Add your voice to SAL’s lobbying of Holyrood and Westminster politicians about landlords’ interests
• Annual National Landlord Day conference and exhibition
• Peace of mind that we're here when you need us
We do look forward to hearing from you and being of assistance
12:37 PM, 15th September 2012, About 11 years ago
I think one of the biggest problems as far as LL representing themselves to govt and councils is the disparate nature of LL Assoc.
They all appear to be effective in their own way.
The trouble is multiple lobbying groups representing the same group, namely LL, necessarily dilutes the effectiveness of these bodies.
An amalgamation or affiliation to ONE representative LL Assoc would be the ideal.
Easy to say I know, and not so easy to do.
Good LL will always join a body which represents their circumstances.
As I believe there is not much difference regarding any LL concerns across the country, ONE voice would have far more impact if the membership was representative of ALL LL.
13:38 PM, 15th September 2012, About 11 years ago
I've been a member of the Calderdale Landlords Association for many years; http://www.calderdalelandlords.co.uk/
They are also affiliated to the RLA.
I've also joined the Scottish Association of Landlords and the Northern Ireland Landlords Association - http://www.lani.org.uk/
Both simply because we operate in these Countries and my knowledge of the tenancy agreements / eviction process requires their expert help.
Mark Alexander - Founder of Property118
14:44 PM, 15th September 2012, About 11 years ago
There was an attempt to unify all landlords association many years ago Paul, it was called the NFRL (National Federation of Residential Landlords). As I recall, the concept was good but the North/South divide played it part along with big ego's and the control of members funds in the demise of the concept. A real shame I thought as the core principle had everything to do with a united voice as opposed to dilution of message which many still feel is the case. Who knows where we would be as an industry now if the organisations had gelled. I suspect that a lot more than just 5% of all landlords would belong to a landlords association by now if it had worked out. these days the NLA and the RLA seems to have affiliations with most of the smaller landlords associations but there are still some smaller independent groups which also seem to do a great job. My local association, the ELA, is probably the largest of those which are independent from NLA and RLA. In the same was as the letting agents have an organisation with on simple message (SAFEagent) it would be nice if landlords had something similar which they could join subject to being a member of any other landlords association. I'd certainly consider joining such a group if it had a PR based objective for our industry as that's the one thing I don't feel any of the landlords associations are particularly good at. Please don't ask me to start it though, I don't have the time or the inclination but I would be happy to use Property118 to promote it in much the same way that I don't charge any landlords association a penny to promote their organisations here. What all landlords need is positive PR to counter the anti landlord propaganda put out by the the likes of Shelter and Newham Council. I don't think any one of the landlords association could raise enough money to fund an effective ongoing campaign but a combined effort might just make it possible.
15:49 PM, 15th September 2012, About 11 years ago
I reckon the thing that would motivate LL to join such a federated orgainisation would be if licensing of LL was introduced across the UK.
It has started in Newham and I think the irresistable nature of all that fee income will result in a defacto national LL licensing situation from councils.
Then perhaps LL will start to get angry.
I think at the moment complacency rules.........well maybe!!!!!?
18:52 PM, 15th September 2012, About 11 years ago
I had no idea that Landlord Associations existed when I first became a landlord fifteen years ago. It was only when I was contacted by a member of the Devon Landlords’ Association, who informed me that my new tenant owed him loads of money that I learned about them. He thought that I needed to be aware of my new tenants’ renting history and what they might try to do to me.
He had found us through Land Registry records and had written to us to take action prior to suffering the same fate as him. I thought then, that being a member of the Association to which he belonged would be a sound move. I was impressed with the kindness and support I received then, from a fellow landlord, and now, years later, as the Chairman of that Association, I try to imbue everything we do with that basic philosophy of care, help and guidance.
Like most other Regional Associations, Devon Landlords (DLA) is run for landlords by landlords and is a not for profit organisation. The DLA aims to be a competent and effective body representing the interests and concerns of its members to Governmental and Professional Agencies. It assists its members to become competent landlords by providing support in managing tenants and helping them become aware of changing legislation and in conforming to best practice. There are also a large number of services and forms/contracts which we provide
exclusively for members by entering username and password in to our website data base.
If you aren't already a member of an Association then use the link above to find out how to join one in your area. You could save money and you will certainly gain plenty of advice and knowledge from existing members. These are some of the things membership (of the DLA) brings:-
Real support from other professional Landlords.
Meetings on current topics of interest.
Bi-Monthly E-Newsletters and on-going email updates.
Substantial discounts from selected trade suppliers.
Special insurance packages and discounts.
Free legal advice from Associate Solicitors.
Tenant referencing at special rates for members.
Tenant locate facility for those who go missing owing money.
A fantastic FREE website where you can advertise your property.
An office open five days a week where you get helpful advice and support.
Representation on Council committees and working parties.
A large collective voice to make your feelings heard where decisions are made.
22:04 PM, 15th September 2012, About 11 years ago
The Residential Landlords’ Association is happy you have raised this subject. Many landlords, particularly those new to the sector, are unaware of the huge benefits that membership of a
landlords’ association will bring – especially the guidance they will receive to navigate the minefield of growing legislation.
The RLA’s first advice to any landlord who is not a member of an association is to join one.
Naturally, we would be delighted if they joined the RLA, but we appreciate that there are other capable associations that they may wish to consider.
It really is in landlords’ best interests to join an association if they truly want to keep up with ever-changing legislation, receive the best professional support, and make their work as easy as possible.
For our part, the RLA was established in 1998 but our roots and experience go back decades and make us the UK’s first national landlord association. We currently have over 12,500 members - with increasing renewal rates - in England and Wales, and our joint policy and research arrangements with the Scottish Association of Landlords (SAL) provides a combined national voice of over 20,000 landlords. We also have very close working relationships with regional
landlords associations across the whole country such as SADLA, and Calderdale Landlords’ Association.
The RLA provides a huge range of services; including:
A track record of campaigning for landlords’ rights – The RLA’s influence goes right to the heart of Government, and recent successes include guiding the establishment of the All-Party Parliamentary Group for the Private Rented Sector, commissioning the highly influential Ball Report on the tax and legislative barriers in the PRS, and securing key changes to EU directives in order to protect landlords’ financial freedoms. Such work has secured the RLA the ‘Best Campaigner’ award for the last two years at the Landlord & Letting Awards.
A much-loved, 24/7 Helpdesk – The standard of assistance offered by our dedicated Helpdesk is currently rated 4.5-out-of-five by our members.
An expansive library of downloadable guides and documents - Including our ‘plain English’ Assured Shorthold Tenancy agreement (Crystal Mark pending).
Deposit Guard – The RLA’s own deposit protection scheme, which offers the lowest fees on the
RLA Mortgages – A brand new mortgage sourcing tool, which provides landlords with some of the
most competitive buy-to-let mortgages (www.rlamortgages.co.uk).
Membership of the RLA costs just £75-a-year (online), and combined membership of the RLA and SAL costs just £98-a-year.
For more information please visit http://www.rla.org.uk.
1:10 AM, 16th September 2012, About 11 years ago
I am a member of the NLA (formerly the Small Landlord's Association), and have subscribed to Landlord Law website for 10 years (run by Tessa Shepperson, solicitor). I do hold the RLA in high regard though and Landlordzone is excellent for their forum, as well as Property 118.