11:47 AM, 18th September 2020, About 9 months ago 7
To cut (an inevitably long story short!) I had a tenant who declared a change of address away from my property completely unknown to me. As a result, the Managed Payment to Landlord (MPTL) arrangement that existed for my property was cancelled on the date he reported the address change.
I only found out after no rent payment the following month later. The DWP say they are not responsible as they paid the tenant, so he owes me. Of course, he has fled, so I’m owed.
Apparently I should have then received an automated notification informing me this had happened. That’s what they are saying.
I didn’t. No communication whatsoever, despite the DWP having it all due to MPTL being established in the first place.
Is this actual process correct? Was this a ‘one off’ that I didn’t get a notification or a bigger issue – i.e. are they treating private Landlords different to other providers the DWP pay rent directly to?
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