Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
11:52 AM, 14th February 2012, About 11 years ago
They may owe you rent, they may have caused damage but you will have to choose whether to cover those costs or remove the tenant if it happens AFTER a fixed period or the first six months.
17:27 PM, 14th February 2012, About 11 years ago
Sometimes there is no option. For example I have often acted in evictions when the tenant needs a possession order before the Local Authority will rehouse them.
Any landlords needing to evict their tenants can do it themselves using my do it yourself guides - these are free for +Plus members of my Landlord Law site: http://www.landlordlaw.co.uk/repossession-services-landlord-law
Its best to do it yourself without any sort of guidance as it is easy to go wrong and you could end up losing the case - even though you thought you had done everything you needed - just because you got your paperwork wrong.
11:19 AM, 15th February 2012, About 11 years ago
And generating a Section 21 notice has it's own pitfalls there is a free to use tool in the Property118 Due Dilligence section to help with this (see main menu bar above). As Tessa says, no good getting to court only to discover your basic paperwork was wrong.
Mark Alexander - Founder of Property118
11:21 AM, 15th February 2012, About 11 years ago
Very good poit Teena - link here >>> http://www.property118.com/index.php/number-crunchers#section21
10:32 AM, 25th February 2012, About 11 years ago
I had to evict three tenants. The whole process was v frustrating and I could not have done without the help of Evict Them and Eddie in particular who guided me through the whole process. Their prices are v reasonable and you do not need a solicitor. Also anyone with a non-rent paying tenant should also find out from the LHA if they are paying them any benefit. I found out too late and lost £7,500 in rent plus costs. The tenants had been defrauding the LHA and they did not have a clue about it.
The cc bailiffs are notoriously slow and the High Court bailiffs are a lot faster though dearer and I would recommend that route.
Evict Them 07853 250959
Sheriffs Office at Croydon
18:13 PM, 25th February 2012, About 11 years ago
I am lucky in the respect that my tenants are good ones. Were they to end up in a situation whereby they could not pay the rent for a month or two I would be willing to forego it AS LONG AS they let me know before hand and keep me informed as to what is happening. They look after my housesbetter than I expect and I should also look after them. Sooner loose a month or two's rent than loose GOOD tenants
13:27 PM, 26th February 2012, About 11 years ago
I find that if after giving them some leeway and advice on how to find the rent - LHA - if possible or their guarantor then a pleasant chat reminding them of the difficulty they will find in renting a decent property if the have eviction notices and or other defaults against them usually works.
However there is a professional non rent payer type about who feels paying rent is optional. These require constant monitoring of the rent a/c with instant action to avoid them owing more than the deposit that is not always easy. They are best avoided and can usually be sussed out by skilful questioning pre ASTA. I find I am often better at this than large local of franchised agents.
Needless to say regular monitoring of your rent account is essential. Even when away from base and abroad. This is now easy with the WWW and Internet Banking. A quick text reminder often works wonders.
Failing that after 10 years of minimal bad debts and with two recent debtors I found my solicitors litigation department did an economical job both in getting reluctant guarantors to pay up or taking them to court.
However in terms of cost effectiveness one needs to remember that you cannot get blood out of a stone so do not throw good money after bad.
19:30 PM, 26th February 2012, About 11 years ago
I think you will find that the vast majority of LL don't have a solicitors dept and therefore they only way they may truly protect themselves from incompetent county courts is to have an RGI policy on the tenant or their guarantor.
This saves you having to worry about anything; you just make the phone call and months later they are booted out, while in the mean time you would have received full rent from the RGI company.
By choosing NOT to have an RGI policy you expose yourself to massive risks.
Is it really worth taking on a tenant or a guarantor for that tenant that can't pass a RGI check.
Only the LL can decide whether to risk his shirt on the foibles of a LHA claimant.
LL who can cover losses of about £8000.00 then fine; not many small LL can though, leaving RGI as the only last chance protective measure.
Remember any tenant who goes on to need LHA may receive 13 weeks LHA at the full rent previously paid before the LHA reduces.
This might be sufficient time for the tenant to pull things together.
There are clear differences; essentially financial viability between small and larger LL.
1 wrongun LHA claimant can break a small LL, not so with the larger one, who can effectively self insure.
So for about £7.63 per month for a RGI policy a smal LL would be mad not to take out such a policy.
23:08 PM, 26th February 2012, About 11 years ago
I have tenant he makeup tenancy agreement to the council he lives in my house he is sexualty and criminal and very bad record but i didn't know he moved in my property followed another tenants now he moved out all my three tenants by disturb them all night dancing in the house I all ready given him two months notice act 21 but he don't want moved out I got by to let mortgage in the house he locked all windows and door s and no let any body in the house keeping criminal and dangeres mans to keep every body out from out side now he lives as scoters please give me advice what i can do police stop me to going to the property as protection can i will do if he is out can i change the lock or boarded up my house some body told me if he has not got my tenancy agreement you can change the lock when he is out please give me advice as i am 68 years old asian lady they are rasist to me and try to put me in truble I will be pleased if some body give me adviced how i can get my house from him
11:09 AM, 27th February 2012, About 11 years ago
Interesting Blog and It may benefit some others by my first
time recent experience.
I have a couple of BTLs that I have rented without any
problem for over 10 years. I like to consider myself a decent and fair landlord
doing everything right with correct documentation, meeting my obligations,
providing quality properties and having a good managing agent that I pay good
A new Tenant (fully referenced etc.) and my troubles
started from the word go with late and missed Bank payments, the agents brought
the situation to order after four months and silly me I thought we were on the
road to redemption.
Another two months and arrears started to build again but
this time communication was impossible with the Tenant and all one sided so the
agents issued a termination notice, the rub was I had to wait two months before
it could be actioned and then if he didn’t go it was a court order bringing the
whole process to over six months without any income or chance of removing him.
I decided the direct approach was needed so I visited and explained I appreciated everyone at some time will have problems but they
needed to be talked through and not ignored. Hearing his sob story I agreed to
a 12 month pay back of the arrears and a scaled weekly payment made direct to
my agent. The first couple of weeks were ok but then the payments dried up again resulting
in further action; my agents said they had to issue another notice (another two
months wait!). However I was one jump ahead of them this time as I had got the
Tenant to sign an agreement that in the event of him not making the new payments on time I could revert to the original Termination Notice and so
applied for a court action with this in hand. I found it very easy to do with
loads of help on the web for completing all the forms and advice the only rub
was the delay in notice being issued and a further delay in the hearing date at
the Court and of course the £300 cost I had to pay.
The due date came for the hearing and I attended the County
Court, needless to say the Guy didn’t turn up and I got judgement. It was
interesting for me talking with the Judge after he said I was very lucky in it
being such an easy case with the Guy not being there, as it turns out he told me many
people take a tenancy with no intention of making a rent payment wanting you to
evict them and send the Bailiffs in so they have to be re-housed by the local
I do consider myself lucky as the Tenant went on the court eviction
notice date before I had to send the Bailiffs in and the property remained
What are my lessons learnt? There are no brownie points for
being Mr. Nice Guy people will take advantage of you and do know their way
round the system better than you. When rents stop coming in take action
immediately don’t delay the clock with no rental payments continues to tick but
your mortgage payments don’t stop and make sure you have sufficient funds to
cover voids like this. At the end of the day deducting the deposit held I am just over £2,000 down which I
would prefer not to be, but my biggest loss is the disappointment in my fellow man not acting in a right and proper way even when times get hard, I am not
a Charity but neither am I a Rackman but for the next tenant I have now taken
out an Insurance to cover in the event of it happening all over again, the
net result is an increased rent being paid by the new Tenant to cover this additional cost.