How do I cut the agent out of the DPS deposit return loop?Make Text Bigger
My daughter rented out her flat through lettings agent. The tenant subsequently left and the property was checked. The Agent used a third party to undertake the check.
The flat was left with a number of faults , the main one being that the front entrance door had been jimmied open breaking the main door frame. The neighbour had indicated that this was after a late night out, forgot keys and the boyfriend had jimmied the door open.
The cost of the repair, given that it is an entrance door to the flat, had to be in keeping with the flat’s legal requirements for fire doors etc, was substantial and in fact more than the deposit taken.
My daughter had a number of problems with the agent namely that they had not undertaken the periodical visits. My daughter concluded her association with the Agent and put the flat up for sale.
The problem is that the tenant left in September, 2019 and it is now the 1st of May, 2020. She has still not received the deposit back from the tenant. The Agent informs her that the tenant has refused to respond to the DPS. After some pressure from my daughter, the Agent contacted DPS in February 2020. There is still no communication regarding the return of the deposit.
In attempting to contact the DPS, my daughter was told that it had to be the agent who needs to communicate with them. There is still no suggestion that the agent actually used the DPS for the deposit.
My daughter is now being chased by the agent for the fee for the final check, made by the third party after the tenant left. It is now more than 7 months after the tenant has left.
My main question is, how does my daughter communicate with the DPS to get her deposit back, and can she remove the Agent from the equation of talking to DPS to find out where this deposit is?
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