Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
12:25 PM, 2nd July 2018, About 5 years ago
This would be completely unworkable for me. I have been renting to professionals for eight years now without voids and very happy tenants on jointly & severally liable contracts. These type of tenants would never sign up to a contract that long! This sounds like another mass of unintended consequences.
12:30 PM, 2nd July 2018, About 5 years ago
Reply to the comment left by Monty Bodkin at 02/07/2018 - 12:16
Yes indeed - another cynical vote-catching ploy! Conservative or Labour - they are as bad as one another.
12:33 PM, 2nd July 2018, About 5 years ago
The industry is just contaminated and it’s extremely difficult to entirely avoid collision. You’ll need to do a pile of research before spending a penny, and then continue to keep your ear to the ground because new nonsensical laws are regularly being introduced.
12:52 PM, 2nd July 2018, About 5 years ago
I know somebody who has a potential posting to Singapore for two years. How will he rent his house out for 24 months?
12:58 PM, 2nd July 2018, About 5 years ago
Some of my tenants are mostly foreign workers, they would not sign up that long. Latest tenant is saving for his own deposit he would not want to signup for three years either. Other tenants do stay that long or longer but if, like I have at the moment, I have a tenant who doesn't pay the rent and hasn't for some six months and she is on an AST, I am currently still trying to get her out of my property even though I have a warrant for possession at the moment she is still living there for nothing, so that will give her license to stay forever I should think. I definitely won't be letting out tenancies for three years, as a cancer survivor my health is such that I cannot commit to do that. If I was ill again next year I would need to sell or have the option to. The safest thing for me to do if I have to rent for three years is to sell before I am forced to do that ..
13:13 PM, 2nd July 2018, About 5 years ago
I am a landlord with buy to let mortgages with a variety of banks and building societies I'm pretty sure all of them can only be let out under a 6 month short hold tenancy or I will be in breach of my mortgage conditions, so this would have to change and if I were a lender I would be very unhappy with a 3 to 4 year wait to repossess a property should I fail for whatever reason to pay my mortgage,
As a letting agent in the South West as many as 15 percent of our landlords are service personnel in the Navy, marines etc who get posted away and let out houses for a year or two, many landlords will go travelling for a year or take jobs away from the area and rent out their homes in the short term. Thanks to the section 24 tax legislation we have already seen dozens of landlords sell up and we are speaking to tenants being made homeless on a daily basis.We currently have over 1000 people looking to rent homes in our small town and literally no family homes available today. I can see that people in this area will go down the managed AIRBNB route if they go away as this is currently an unregulated sector in the market. If 15 per cent of the stock is removed the rental crisis will get even worse, and some tenants will not be offered a property at all as we will have so much choice over tenants that landlords can actively discriminate against families with children and pets as ultimately a wealthy couple is a safer bet.
I also operate a few high end HMOs for working people who are saving deposits despite our best efforts we occasionally accommodate a housemate who is universally disliked by the other occupants despite paying their rent , they may be noisy , dirty, rude, in this case we warn them and if things don't improve we ask them to leave for the sake of the household, if we had to give people 3 year tenancies I would close the HMOs as ultimately one bad tenant ruins the household for everyone, once again a loss of desperately needed accommodation which no one else in the area provides. The new legislation coming in October will also cause HMO landlords to sell up. My smallest rooms are the most popular as they are the cheapest and give occupants a safe clean home to sleep in whilst sending money home, saving for a deposit or going out into the world for the first time and learning to budget, if these rooms are taken away they damage the viability of the entire house from a landlords perspective and many of these people cannot afford anything in the areas we live in.
All the measures taken so far in a bid to help tenants have actually worsened the problems for families . As a letting agent we have never charged any tenant fees but I know the other agents and landlords will increase rents to cover the loss. An increased rent they will now be paying forever and will probably cost more than the one off fees. The new onerous legislation in this sector means that I no longer advise clients to manage their own properties as the number of opportunities to fall foul of the law increases each week and this will again put a nine percent increase on their costs at a time when increased taxation and compliance will be squeezing the viability of the buy to let project forcing owners to sell up. By all means push incompetent private landlords out of the sector but not until you have established a viable alternative. Local businesses in this area are already struggling to recruit because once someone has been offered a job they cant find suitable accommodation and then have to turn the offer down, making the rental market smaller will further hamper the business economy.
It is tragic that continuous government interference from people who don't understand the unintended consequences is having such a terrible effect on peoples lives. Once again I feel the "consultation will be a complete sham because landlords will know nothing of it unless they happened to hear the news on Sunday or are avid readers of 118 like myself. None of this is ever sent out to the people who need to know and will subsequently come as a horrible shock to many.
14:02 PM, 2nd July 2018, About 5 years ago
"Bad / evil can only prevail whilst good men do nothing" and on that note I have today stolen much of what has been written & edited it in to an email to my MP, to which I've already received a very nice & personal reply from my MP's Parliamentary Assistant asking I confirm my address to check I am a constituent before Eleanor Laing MP replies.
Should enough good men & women write to their MP's, we might stand a chance of stopping this runaway train & I am more than happy to post my email on here if others want to crib (copy/paste) what I've cribbed from others.
14:09 PM, 2nd July 2018, About 5 years ago
Reply to the comment left by Laura Delow at 02/07/2018 - 14:02
Hi fully agree. At least our group here should start bombarding MPS. If you can please post it, and I will surely send it to my conservative and utterly useless MP. Thank you.
14:34 PM, 2nd July 2018, About 5 years ago
I do not think that the Government has a grasp as to how the PRS works. It is not the same as public sector provision; there is a massive difference and the only workable option is for the Government to provide more social housing, not provide more legislation on the PRS.
Every time there is more regulation, the supply of property shrinks. Rent rise. Tenants struggle. This is not the landlords' fault, this is market forces.
Luckily I am an optimist and I sees a future in PRS; as long as there is more legislation my rents will rise. I have always been compliant and, whilst more rules are not ideal, I will make sure my houses are properly let.
I would be happy to show my portfolio to my local MP and for him to meet the tenants. Many of my tenants have already done more than three years; the longest has done 21 years! I have only used s21 on a (reasonably) good tenant once - guess why - section 24, on the advice of my accountant. However, in that case I actually provided another house for the people concerned so they did not lose out. Once or twice I've had a bad one and have had to evict them, but I do not go running around serving s21's for fun.
My tenants like the flexibility of being tenants. They can move on short notice, they have repairs done for them, their house are safe. We have a professional relationship with them all. If they want to stay for three years (or a lot longer), fine, it suits me commercially, but I don't see why I should be committed.
I may wish to sell to release cash, I may wish to refurbish a house. That's business.
Let's quash this idea before it gathers momentum.
14:41 PM, 2nd July 2018, About 5 years ago
Who is going to buy all these buy to let properties when we sell, are there realy enough people wanting to buy?