Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
8:21 AM, 10th January 2018, About 5 years ago
This is obviously why many mortgage lenders do not accept you being the Freeholder and management agent.
Please try checking at THE reference - Leasehold Advisory Service >> https://www.lease-advice.org/
10:13 AM, 10th January 2018, About 5 years ago
Sorry if I made it misunderstood and I couldn't amend any wordings now. I'm the leaseholder here, and questioning how can the management company which in face is the freeholder, charge such themselves such high management fee with leaseholder money, as well as other astronomical fees.
10:53 AM, 10th January 2018, About 5 years ago
Hi Mike, I am both a B2L landlord and managing agent - firstly how big is your development? the insurance sounds way over the top. My suggestion however would be to form a RTM (Right to Manage Company) you can then choose your own agent and undertake your own insurance once formed. It does not usually cost a lot, but it is a case of getting most of the leaseholders on board. There are quite a few details about how to go about this on various web sites. The alternative which is the expensive way and not usually cost effective is to once again with a number of other freeholders, from memory a minimum of 60% buy the freehold. This as said can be expensive but does put you fully in charge of everything including giving everyone a 999 year lease without paying any ground rent.
Hope this helps
14:43 PM, 10th January 2018, About 5 years ago
Getting other leaseholders "on board" is easier said than done. No leaseholder will normally have the contact details of others. Only the freeholder/Man Company will have them and won't divulge due to the absurd Data Protection restrictions that apply these days. If you ask them to contact leaseholders on your behalf to get their consent to what Doug suggests, no prizes for guessing they won't help.
16:02 PM, 10th January 2018, About 5 years ago
Hi Richard, agreed but it can be done, I have managed to make contact with other leaseholders on at least four occasions. A card under the door of each flat is the first step or notice in the common hallway - yes it will be removed by the Man agent but you put it back again and again they are very unlikely to be there all the time. The biggest problem is if the landlord/leaseholder is out of the country and the flat is let but there are ways and means - apply to the land registry and they will very probably have the owners details, (its on the public record so it is perfectly legal) it does cost - £3 per flat the last time I did this and there is no certainty that the details will be up to date or indeed even there, it also does depend how many flats there are in a block 10 or 20 and its do-able 60 odd much harder. If let find out from the tenant to whom they pay their rent - if it is a local agent ask them to contact the owner and see if there is a way that the owner will speak with you. Just a bit of persistence!! I have acquired the right to manage on 4 occasions now by simply doing this even with a very nasty (and I have to say clever) managing agent on one occasion. It was however worth it and on each occasion saved a small fortune. Best regards Doug.
16:57 PM, 10th January 2018, About 5 years ago
On a much smaller scale we had similar problems. It took 18 months but we eventually forced the sale of the freehold to our own company.
However during the course of this I came across a tribunal process that may help you. As I understand it costs allocated by the freeholders and/or their agents must be reasonable. In the even this is not so then under the 2007 Tribunals, Courts & enforcement act you can apply to the First-Tier Tribunal and if necessary the Upper Tribunal for independent assessment.
We did not need to pursue this course as we were able to force the freehold sale, so I know little more I'm afraid.
18:02 PM, 10th January 2018, About 5 years ago
2 years ago we took our case to the FTT. We prepared our own Scott schedule and took the management group which was a housing association to a hearing. We appealed against the costs of cleaning, the costs of ground maintenance and the costs of security lighting and signage. The tribunal did not think the cleaning was excessive, but agreed with us on the grounds maintenance and the security lighting. Although 20 leaseholders were involved only 5 of us participated in the preparation for the hearing and attending the hearing. All 20 benefited by having a refund of overpaid charges and reduced charges going forward. We did it on a DIY basis so no professional fees were involved, just our time.
20:57 PM, 10th January 2018, About 5 years ago
Reply to the comment left by Richard Adams at 10/01/2018 - 14:43
Richard if you consider that Data Protection regulations are absurd now just wait until 25 May when GDPR comes into effect. Start saving the 20 million Euros fine right now.
One immediate effect will be an effective ban on Dropbox, which I use extensively for data transfer within my company, because the data is stored in the US.
22:51 PM, 10th January 2018, About 5 years ago
Reply to the comment left by at 10/01/2018 - 18:02
Fair comment Silver Surfer where just 20 odd leaseholders are involved. Where 100's of leaseholders are the case though and all are BTL landlords so living all over the UK the "time" which will be required even contacting them will be enormous so unless the hoped for cost reductions are massive it it worthwhile?
22:58 PM, 10th January 2018, About 5 years ago
Reply to the comment left by David Price at 10/01/2018 - 20:57
David, the matters you refer to are above my head. My reference to absurdity of Data Protection regs centre round the following in apartment blocks where occupants are mainly tenants. Say my tenant reports to me a leak from flat above. I request details of flat owner from the Man Co so I can converse with him/her about fixing it. I live many miles away so can't knock on doors etc. Man Co tells me they cannot provide name and contact details due to DP. How absurd is that? Answer - utterly!