15:24 PM, 15th February 2017, About 5 years ago 9
Hi, I am looking for advice as I guess that many people here are experts in dealing with councils. I was a tenant in Thurrock and moved out in August 2016. In Feb 2017 I received an enforcement notice for unpaid council tax.
This was the first I knew of any apparent debt. I had written to the council and given my new address on departure, with my move out date. I also cancelled my direct debit. As I had paid by DD (collected on the 11th of each month) and moved out on the 7th I assumed that I had no money to pay and in fact they would owe me a couple of day’s money.
They say that I am liable until the new tenant moved in as I never informed them I was going and should not have cancelled my DD. They claim to have no record of my letter. On the website there is no telephone number on any of the Council Tax sections, which in my view is because they actively discourage phone call contact.
I thought that a letter would be the safest option – more fool me!
Luckily my excellent landlady has informed them of when I moved out so that will bring the bill down however the council are insisting that I pay all the additional associated fees related to the enforcement notice.
They managed to find my address to send the notice to (apparently via an Experian check) but all other correspondence went to the property which I no longer lived at and no-one passed on to me. I am happy to pay any outstanding CT but am aggrieved at having to pay fees when I had no idea that there was any debt.
Any advice would be gratefully appreciated!
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