Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
14:08 PM, 10th March 2022, About A year ago
Rent increases are also being brought into question with London Mayor Sadiq Khan pushing for rent controls, effectively freezing rents for 3 years, apparently due the cost of living crisis, although he had been pushing for rent controls irrespectively.
Whilst all the changes to the PRS adversely impact all Landlords, the level of impact and viability will vary according to individual Landlords financial and planning arrangements.
14:15 PM, 10th March 2022, About A year ago
Reply to the comment left by Ofer Moses at 10/03/2022 - 14:08
I've got several paying £500pm when all surrounding rents are £800pm. We have discussed next big 2022 repair can't be paid on old 2008 rent. Will need rent increase. Let's hope Govt don't say No can do, otherwise we become more business like next time & increase them every year like most do.
14:16 PM, 10th March 2022, About A year ago
If she's a great tenant and pays on time and looks after the place I would try and be compassionate. I always charge my longer term tenants 10-15% below market value anyway. Is your insulation all top class (200-400mm in loft or equivalent ). Windows DGL. You could offer to upgrade thermo things and it would add value and be tax deductible.
Have an honest chat with her about riding it out together. If you evict her where do you put your money ?
If property is your only investment it might be worth diversifying a bit. Stocks and shares global tracker etc or plutonium futures :!
16:41 PM, 10th March 2022, About A year ago
I agree with Geester, this is a time to share and show the sharing on some platform that may be coordinated to demonstrate that landlords are not all Rachmans but normal breathing people whose blood runs red like everyone else? Our tenant is on a fixed income.
A regular payer, under the going rate perhaps and doesn't know what a hoover is for but pays and would be very difficult to replace?
19:12 PM, 10th March 2022, About A year ago
If the tenant is good, I never ever increase their rents during their stay. By 'good' I mean just not someone who pays the rent on time but also someone who looks after the place as if it's their own and don't mind resolving the east /cheap repair jobs themselves, without asking for my help. I've had a few like them, and such tenants have continued to live for 5+ years, and surprisingly, i've even received flowers and thank you notes etc after they have left.
On the other hand, I do have tenants, who pay the rent on time, but are extremely demanding even though the rent they are paying is much lower than the market value. A tenant of mine rang me at 7 am in morning as the shower hose broke that morning and he didn't want to spend a tenner and get a replacement himself. He made me drive 30 miles to replace it same day even though I offered to pay for it if he replaces himself. Another one broke my window in a drunken argument with his partner but didn't bother to inform me or repair it. Only admitted it when I confronted him as neighbours had seen the fight. Such tenants, I'll pass on all my increased costs to without any second thoughts.
20:57 PM, 10th March 2022, About A year ago
What about those Landlords who charge rents with all utility bills included, including Council tax as part of the rent.
21:33 PM, 10th March 2022, About A year ago
Reply to the comment left by Mike at 10/03/2022 - 20:57
Unless there are special reasons for doing so they would be asking for trouble. Tenants could burn the lights, heating and hot water 24 hours a day knowing they don't have to pay for it.
0:30 AM, 11th March 2022, About A year ago
Reply to the comment left by Colin Dartnell at 10/03/2022 - 21:33I am in that situation, as I wrongly or rightly believed that all bills are landlord's responsibility when it is an HMO, so I pay for water charges, Electric and gas, and council tax, within the rent I charge for 4 double rooms fully furnished house, winter heating set to maximum 22C and minimum to 19C by a Nest thermostat, but tenants want it 24hours and still complain that they are freezing, I cannot afford to heat my own house for more than 20c to 21 C, yes at times you may feel a little cold but I wear another layer if need be, even now I am indoors in my padded jacket,
My East European tenants want to roam in their shorts and tee shirts, they have never heard of pyjamas, even when it is snowing outside!
I let out 4 rooms, at £425 pcm and 1 at £300 pcm in East London 5 mins from tube station, no where you can get rooms for that price, and tenants I spoke to two weeks ago regarding cost of energy, they started to scream mad at me for trying to put the rent up! Notices will be given to them next and I shall put new tenants who can pay me around £500 pcm to cover the cost of higher bills now, and not forgetting additional costs like building insurance £400, License fee about £200, Gas safe checks around £100, other maintenance expense roughly around £200 each year.
Not including is the amortising cost of replacement carpet, beddings etc.
0:41 AM, 11th March 2022, About A year ago
Also my tenants when they go to visit their home in Romania, they usually spend a month each year and refuse to pay rent for the month they are away, somehow they think they do not have to pay me rent when they are not living here!
So now higher energy costs will now drive me mad, and I will have to take this up on these low rent tenants, they will have to pay me more to cover additional cost of energy, and water charges too, and higher council tax, I am just waiting how much more everything will go up till after April, and I suggested to them a figure of additional £50 per month still keeping my rent under £500 fully furnished rooms. Heated to 22C or even more,
as for heating I found that rooms get heated to about 23c to 24c as the thermostat is situated in a hallway, which is prone to drafts, so switches the boiler on even when the rooms are actually 22c
Oh, and one of them has even bought an electric scooter and frequently charges it within my £300 rent for this young lad!
10:26 AM, 11th March 2022, About A year ago
The hikes in energy and all other costs will start to change the all inclusive HMO model especially in high value areas where mortgages are naturally much larger. Gas & Elec alone for my 6/7 bed HMOs will likely top £12000/year if the further rise of circa 50% cuts in from October.
To cover such costs nicer rooms will top £1000/month to stay viable and I doubt the market will stand such rises
We have began to switch our properties to short term/AirBnB serviced accommodation and find the experience a whole lot more desirable than being an HMO landlord and watching our properties being constantly abused. A great Sec 24 hedge as well.
I suspect the supply of affordable accommodation will fall sharply but this is a direct consequence of ill thought through government policy; the energy prices just exacerbate the tide