BT Landline is not working but who pays the call out fee – Readers QuestionMake Text Bigger
I have just had a text from a tenant complaining the BT landline is not working. BT say if its internal then they charge £99.00 call out + fix fee.
Steve’s question is who should pay for this ? Myself or the tenant ?
If it was a cooker or washing machine then we provide those so there would be no problem repairing, or replacing one of these.
However the tel line was put in 20 years ago by BT and the wiring is in the cellar so not been disturbed. It is more likely to be an external BT issue, but I just can’t work out if its my problem or the tenants in terms of payment.
Any guidance from the Property118 readership would be most welcome.
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