9:40 AM, 18th February 2021, About 8 months ago 20
I had a gas safety check carried out on one of our properties last Friday afternoon for a tenant, his wife and four children by Your Repair. The engineer carried out the gas safety on the boiler and said all was working well, but noticed a grill was missing from the flue pipe outside, to which he promptly came back into the property, shut the gas off and put a sticker on the boiler saying “DO NOT USE” and told the tenant not to use it.
This was on one of the coldest spells in the South East of England with snow on the ground. The tenant asked if there was something that could be done so that the heating and hot water could go back on as they are both key workers and have a young family. They needed the handwashing facilities intact. The engineer said there was nothing he could do. The tenant offered to pay for anything he could do to get the gas back on, but nothing was suggested. The engineer just said the flue pipe was not covered by the contract.
I find this surprising because if there is something wrong with the flue pipe it is irrelevant whether the boiler or the rest of the central heating is functioning or not because the gas would still be turned off. The engineer said it is not his job and left. The tenant contacted me late on Friday evening to tell me what had happened. I tried to get an emergency gas engineer out, but a lot did not want to know because of the weather.
It would have been helpful if Your Repair could have notified me as the policyholder that there was a problem with a possibility of arranging some emergency work through their advertised 5000 gas safe engineers as well as the one on-site.
The following day I did manage to get somebody to put a made up grill on the flue, just so no birds could make a nest in it which is what the engineer pointed out could happen.
So, before you sign up you do need to fully understand what you are signing up to. They seem to be a company with no common sense or empathy. These boiler service contract companies seem to be springing up. Thankfully I kept my other properties under the British Gas contracts. It is more expensive, but you get what you pay for.
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