Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
19:19 PM, 9th January 2023, About 5 months ago
I am currently in this situation right now. Tenant has used the housing benefit payment for other things and is now behind with their rent. I contacted the housing benefit department directly and am now in receipt of their housing benefit as they are more than 2 months in arrears. Issued section 21 as am sick of excuse after excuse. Having direct payments could have alleviated me issuing section 21 and actioning a possible eviction.
9:34 AM, 10th January 2023, About 5 months ago
Reply to the comment left by Loggolad at 09/01/2023 - 19:19of course - this makes total sense...which is why the government don't listen.
Dont be fooled either into thinking direct payments (HB or UC) mean they ALWAYS get paid to the LL.
In the case when these are agreed and set up by the DWP they have to put a review date on the claimant record. It has been known in some cases of mine (where the tenant is vulnerable and they themselves insisted on direct payment to LL) that upon review date, a bod at UC clicks a button after making a decision to then pay the tenant despite the tenant even being aware (LL never contacted as we have nothing to do with the claim)!
Of course you know what happens next.... but of course you are not aware of any of this until a month after due to getting paid a months in arrears...
10:25 AM, 10th January 2023, About 5 months ago
You’ve missed one major benefit of direct payments which is increased tax income for the Treasury.At present the main beneficiary of payments to the tenant is often the local off licence or drug dealer.
Direct Landlord payments would,in some cases dramatically increase Landlords income and therefore tax to the benefit of the country in general.An easy way to increase tax revenue without upsetting the general voters.
Too obvious for our right honourable gentlemen in Westminster unfortunately
10:28 AM, 10th January 2023, About 5 months ago
When we rented property in the 1990's the housing benefit came direct to us as landlords and the tenant paid a top up as there was an additional room in the property. Worked great, even when we had a tenant that trashed the house we still got the rent. We used to only have benefit tenants at that time.
Then "tenants" wanted more control over their finances and "shelter" pushed for this current policy emerged.
Now although we do not exclude benefit claimants, they do not pass score as highly on the application process
10:44 AM, 10th January 2023, About 5 months ago
Ten years ago my local authority used their phrase; `you must treat them as if they are in full time work`
`you` is me the owners agent/landlord.
`they` are the full HB tenants
The LA were trying to instill financial responsibility by having the HB go directly to the claimant not the L/L.
This dream-like aspiration still does not work the way they envisaged & HB tenants are the worst at budgeting & cost agents & landlords hours & days of chasing their rightful payments.
10:48 AM, 10th January 2023, About 5 months ago
In the ‘good old days’ HB was in most cases always paid direct and in cases where there were arrears the Local Authorities were obliged to pay direct. The vast majority of Landlord caution towards taking on HB assisted tenants & the vast majority of arrears are now directly caused by this misguided policy.
The ‘idea’ was that by paying tenants they would become more responsible with their own finances & start to budget like monthly paid employees. The evidence is completely opposite.
It gives a window of opportunity to the wreckless to be more so.
Even the most good intentioned and sensible benefit recipient is going to face a big dilemma when a £5k cheque finally arrives from the DWP (now that most are on UCredit) after they’ve finally processed a claim after 6+ months , passing the whole amount on to their landlord and letting the emergency credit on their £200/week PAYG meter run out ???
The fact that the DWP are far worse than even the worst local authorities in administering the system and simply will not cooperate or communicate with ‘evil’ landlords and the fact that benefits have simply not been updated to anywhere near real rent levels in most areas directly leads to the current arrears mess and does nothing to support tenants genuinely in need of quality accommodation that the state has systematically over the decades failed to provide.
I used to provide 15-20 quality units of accommodation to be befit recipients ; I now provide none and suspect I am not alone
The choice for the country is clear - support landlords to provide housing or get on with the task and do it in the public sector - currently the UK does neither
12:05 PM, 10th January 2023, About 5 months ago
HB and UC claimants never seem to score highly enough on my vetting criteria for many of these reasons. But a big one - often overlooked - is even if rent if paid direct to landlord - they can claw it back if they decide the tenant has done something voiding the claim. This could be working or a boyfriend staying etc which we landlords would know nothing about. This could mean a clawback of months / years of HB. Its no good saying - ‘sorry that money was for rent’ or ‘I didnt know anything about that’. They will demand it back from you and tell you to sue tenant!
12:41 PM, 10th January 2023, About 5 months ago
It is my understanding that if a landlord receives housing benefit directly and it is later discovered that the claimant was not entitled to receive the benefit then the landlord will have to return all of the money paid.
This would be for rent paid that could run into years.
13:22 PM, 10th January 2023, About 5 months ago
Reply to the comment left by alan thomas at 10/01/2023 - 12:41
Actually the tenant is liable to repay as they were the beneficiary. The landlord can only be demanded to repay in situations where they failed to report the fraud if they were aware of it.
I know that some councils will automatically reclaim from landlords but it should be challenged. Our council sticks to the law and we have not had rent clawed back despite receiving direct payments from a tenant who had been fraudulently claiming.
13:22 PM, 10th January 2023, About 5 months ago
Reply to the comment left by DSR at 10/01/2023 - 09:34
However I am not the only landlord who has had to return the rent paid directly to me by the council, because 'the tenant's circumstances have changed' and the DWP can make the landlord liable for some years after the tenant has moved out! Stock answer is reclaim it from the tenant...as if!🤯