Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
Chris @ Possession Friend
11:15 AM, 15th June 2021, About 2 years ago
If you are a Tenant or related to a past tenant and have concerns, the Local Authority is your point of contact.
11:50 AM, 15th June 2021, About 2 years ago
Neil T, sorry for your loss.
I think you should focus on whether there was an HMO licence in place and whether the staircase had trip hazards or was poorly lit contributing to the fall your friend had. Is the photograph of the actual staircase? Your description suggests a serious problem.
With respect, the deposit is a side issue. The landlord or manager may be guilty of involuntary manslaughter so making an issue about the deposit is distracting. Yes, the deduction for cleaning is bad but concentrate on what is important - the loss of life. Ask the HSE and the police to investigate.
14:01 PM, 15th June 2021, About 2 years ago
Reply to the comment left by Ian Narbeth at 15/06/2021 - 11:50
Thanks for your kind comment, Ian.
No, the stairs shown are a stock photo put on by Admin. I did put a link but they deleted it. Maybe for legal or policy reasons. Here is the link again; https://imgur.com/a/Jfrmkgv the picture says it all but I’ll understand if they remove it again.
No real trip hazard unless the open risers count as... The lighting is poor; one low wattage lamp at the top. I'll contact the police again, HSE and my local councillor and I'll let our readers know the result when I get one.
14:05 PM, 15th June 2021, About 2 years ago
Reply to the comment left by Chris @ Possession Friend at 15/06/2021 - 11:15
Yes, Chris, I'll do that.
I don't like bashing fellow "professional" landlords but I'm not too sure how professional these people are.
Chris @ Possession Friend
14:17 PM, 15th June 2021, About 2 years ago
Reply to the comment left by neilt at 15/06/2021 - 14:05Quite Neil, and neither I, absolutely. I'm as valiant a defender of landlords as you'll likely find.
Most on here know that.
However, that said, I help Landlords who've made mistakes or been 'caught out' by something, but I never find that the few truly Rogue landlords approach me.
Most, if not all of us on here ( like yourself ) have no time for them. They are cannon fodder - ammunition for Tenant support groups and govt to use punitive measures, such as Licensing that punish all landlords. ( and if tenants only realised it, them also ! )
But for the benefit of the tenant stooges who monitor this site ( and they do, make no mistake ) if a tenant suspects flagrant illegality that has contributed to a tenants death ! - then the only proper advice is to consult the appropriate authority.
20:42 PM, 16th June 2021, About 2 years ago
Sorry to hear this and can't comment on most of it, but the deposit protection depends on the type of agreement the tenant has. If it's not an AST then AFAIK the deposit doesn't need to be protected, in fact for some tenancy types it can't be protected.
21:06 PM, 16th June 2021, About 2 years ago
Reply to the comment left by neilt at 15/06/2021 - 14:01
It is the job of a coroner to investigate the cause of death etc. The police should have informed the local coroner as the death was unexpected.
The coroner will then open an investigation.
8:36 AM, 19th June 2021, About 2 years ago
Neil, I am sorry to hear about the loss of your friend in what appear to be awful circumstances.
A landlord has 30 days to protect the deposit and serve the paperwork on the tenant. You say that your friend had been a tenant for less than 2 weeks so it sounds like the Landlord wasn't necessarily at fault there.
Those stairs look more like a fire escape than stairs that are designed to be used on a daily basis. Are they the fire escape for an HMO, or are they the only access route for a single flat? It would be interesting to learn what the council's view is regarding HHSRS compliance.
If those stairs give access to just the single flat then the property might not be subject to HMO regs.
In any event, it does sound like you have good questions that need to be answered, and the HMO licensing dept at your local council would be the best starting point.
22:59 PM, 19th June 2021, About 2 years ago
Hi. What exactly are you looking to achieve? To me it sounds like the priority is to protect those who continue to live at the property, as evidently all is not well there. As somebody else suggested, the deposit is a side issue, and wont bring your friend back.
As for speaking to the Police, unless an actual crime has been committed, then there is little they can do. The truth is that people die all the time from slips, trips and falls, and unless foul play is suspected, they wont be tied up with such situations.
As this has clearly been an accident, then the Coroner will have been informed, and an autopsy will automatically take place to confirm cause(s) of death.
Without doubt, you need to speak to the Local Council, and to the local Councillors, who in my experience are always looking to enthusiastically take up cases like these, and can often cut through the red tape. That's what they are there for, and don't underestimate their powers.
Send them a clear, concise, version of events and concerns in writing, plus an e-mail cover, plus the outcome(s) you would like to see. If this had been on my patch, I would have been out there pronto to investigate, as this could quite easily happen again from what you say.