8:46 AM, 13th October 2021, About 2 weeks ago 35
Hi, We moved into a property on a Friday afternoon, when we came in we noticed that the main lock on the door was not secured (the bottom lock we didn’t get keys for). We tried calling the emergency out of hours number for the management (as it was Fri afternoon) but no answer, so we called down an emergency locksmith who changed the lock and advised that the bottom lock is not fire safe and also needs changing, and they changed both.
I approached the landlord, and he said that although I shouldn’t have changed the locks as he would have sent the worker (but I deemed it as an emergency) he is willing to compensate but only reasonable charges.
So the company that I used charged a total of £775.25 to change 2 locks, the top was a number lock they changed to reg yale/latch and the bottom one they changed to thumbturn deadlock.
However, on the invoice, they write that the material was each lock £250 and the rest for the callout and labour.
So the landlords claims the following,
1) he could have sent his own guy
2) if the top lock wasn’t secured, it doesn’t mean we were allowed to change both locks
3) a landlord is only responsible on such scenarios if it’s a sensible fee, but to charge for a lock £250 when online it costs only £60 he should not be responsible.
Can anyone advise what the LAW is here?
Thank you very much
Please Log-In OR Become a member to reply to comments or subscribe to new comment notifications.
Advice and implementation provided by a practising Barrister-At-Law with £10,000,000 of Professional Indemnity InsuranceBook Now
|“Account”||means an account required to access and/or use certain areas and features of Our Site;|
|“Cookie”||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;|
|“Cookie Law”||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;|
|“personal data”||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and|
|“We/Us/Our”||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.|
|Name of Cookie||Purpose||Strictly Necessary|
|JSESSIONID||Used only to collect performance data, with any identifiable data obfuscated||No|
|__cfduid||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.||Yes|
|Name of Cookie||First / Third Party||Provider||Purpose|
|__utma, __utmb, __utmc, __utmt, __utmz||First||Helps to understand how their visitors engage with our website|
|_fbp||First||Helps to understand how their visitors engage with our website|