8:46 AM, 13th October 2021, About 2 years ago 35
Hi, We moved into a property on a Friday afternoon, when we came in we noticed that the main lock on the door was not secured (the bottom lock we didn’t get keys for). We tried calling the emergency out of hours number for the management (as it was Fri afternoon) but no answer, so we called down an emergency locksmith who changed the lock and advised that the bottom lock is not fire safe and also needs changing, and they changed both.
I approached the landlord, and he said that although I shouldn’t have changed the locks as he would have sent the worker (but I deemed it as an emergency) he is willing to compensate but only reasonable charges.
So the company that I used charged a total of £775.25 to change 2 locks, the top was a number lock they changed to reg yale/latch and the bottom one they changed to thumbturn deadlock.
However, on the invoice, they write that the material was each lock £250 and the rest for the callout and labour.
So the landlords claims the following,
1) he could have sent his own guy
2) if the top lock wasn’t secured, it doesn’t mean we were allowed to change both locks
3) a landlord is only responsible on such scenarios if it’s a sensible fee, but to charge for a lock £250 when online it costs only £60 he should not be responsible.
Can anyone advise what the LAW is here?
Thank you very much