9:22 AM, 9th September 2019, About 3 years ago 13
Our tenant has just ended her tenancy and informed BT that she was moving and didn’t need the phone number anymore. BT understandably then cancelled the whole line and now want £60 to set up a new line.
I am sure this was unintentional by the tenant, but her agreement states that she should not have done it and we don’t want to take money from her deposit.
Moving forward, as many people use mobiles rather than landlines these days, we are considering letting future tenants choose their provider and pay this set up fee along with any broadband charge etc.
Is this now normal practice for landlords or is it still possible to retain a line without getting charged between tenancies?