Tenant cancelled the telephone – What’s now normal practice?

by Readers Question

9:22 AM, 9th September 2019
About 6 months ago

Tenant cancelled the telephone – What’s now normal practice?

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Tenant cancelled the telephone – What’s now normal practice?

Our tenant has just ended her tenancy and informed BT that she was moving and didn’t need the phone number anymore. BT understandably then cancelled the whole line and now want £60 to set up a new line.

I am sure this was unintentional by the tenant, but her agreement states that she should not have done it and we don’t want to take money from her deposit.

Moving forward, as many people use mobiles rather than landlines these days, we are considering letting future tenants choose their provider and pay this set up fee along with any broadband charge etc.

Is this now normal practice for landlords or is it still possible to retain a line without getting charged between tenancies?

Many thanks




10:43 AM, 10th September 2019
About 6 months ago

Reply to the comment left by Rennie at 10/09/2019 - 10:20
Here is one to do with sperm motility. Will post a few as I go along

Old Mrs Landlord

22:01 PM, 10th September 2019
About 6 months ago

I saw there had been several more comments since I last read this thread and was interested to learn others' opinions as to whether a landline was still necessary in rented properties so clicked on the latest comment, which happened to be at the top of a new page. I was more than a little taken aback to read the above comment by Rennie and thought I must have pressed a wrong button and somehow been transported to an entirely different forum dealing with male fertility! A bit of backtracking has explained the connection, but for a moment there I was reliving the time years ago when researching something about cats I unexpectedly found myself on a porn site offering a selection of "cutie sex kittens"!

Alison King

9:37 AM, 14th September 2019
About 5 months ago

None of my properties has a landline. If the tenants want one they can set one up but as far as I am aware none have

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