Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
11:53 AM, 16th November 2022, About 4 months ago
There is already a way of tackling this. It is called "Section 21".
Any other route will involve police attendance and witness statements from neighbours to provide evidence to the court.
We own blocks of flats where we have suffered from anti social behaviour and can say that 99% of the time other tenants are too intimidated to put any complaint on the record. We allocate part of our portfolio to housing homeless people through a local charity and in most cases this is the launchpad people need to get their lives back on track. We provide good quality modern housing and we've had many success stories but have had cases of a seemingly pleasant tenant associating with gangs of drug dealers, who visit, sometimes with aggressive dogs, throughout the day and night. Other tenants have reported shouting, swearing, fighting, drug use and loud music in the middle of the night but they are way too scared to report it to the police or provide a witness statement for the courts. The worse the anti social behaviour the more intimidated other tenants are. Without S21 to remove problem tenants the decent tenants would simply leave and nobody else of any calibre would want to live there so these modern well maintained properties would end up as slums.
Sadly if/when S21 is abolished we will not be offering any more vacant flats to homeless people and we are already moving some of them out while we can, so I've no idea where they will live, which is a shame.
We're trying to help people who need help, but the abolition of S21 will make it far too risky so we will only house people with home owning guarantors once S21 has gone.
When will Shelter, Generation Rent and the Govt recognise that landlords do not evict tenants without good reason. Why would any landlord spend time and effort finding a tenant, creating a tenancy agreement and moving them in, only to move them out again for no reason, leaving an empty property not earning any rent? The mere suggestion is ridiculous and yet the government have accepted it as fact.
11:57 AM, 16th November 2022, About 4 months ago
One of the issues that needs to be addressed is how you prove antisocial behaviour. How does a Landlord prove this without the risk of it being mis-used by dodgy Landlords?
If it only covers those that have an ASBO then it won't work at all. Will it need Police involvement? Many times neighbours will not complain to the Police or to the council (Even anonymously) for fear of harassment or violence from the perpetrator. If the Landlord contacts the Police they just brush it aside and say the victim must report the issue.
12:00 PM, 16th November 2022, About 4 months ago
Reply to the comment left by KH at 16/11/2022 - 11:53Well,you beat me to it and your lengthier comment much better illustrates the issue.
How is so difficult for some people to grasp this?
12:37 PM, 16th November 2022, About 4 months ago
How on earth can this possibly be effective in the HMO situation.
Do tenants have to report a crime if someone uses their milk? Acts wierdly etc.
12:54 PM, 16th November 2022, About 4 months ago
Reply to the comment left by KH at 16/11/2022 - 11:53
This is a fine example of the reasoned analysis, evidence and warning that needs to be brought to the attention of Government.
12:35 PM, 17th November 2022, About 4 months ago
So the NRLA's 'proposal' is this peach...
"...to convene a meeting of key stakeholders representing landlords, tenants, the police, local authorities and others to develop plans to ensure swift and effective action can be taken against anti-social tenants."
That already exists, Ben, you wet lettuce! It's called the community trigger...
[Jump to the 'How it Works' section]
16:50 PM, 20th November 2022, About 4 months ago
Reply to the comment left by KH at 16/11/2022 - 11:53KH, your points and examples match the concerns we raised in our 2021 paper on the unintended consequences of revoking S21 and relying on a strengthened S8 ground for antisocial behaviour.
In our proposal, which we sent to all English and Welsh MPS, iHowz recognised the Shelter Gen Rent argument about notice periods and inconvenience where a longer term tenant is served S21 for reasons of the landlord's convenience.
In the initial hearing of the levelling up committee and the second hearing, plus iHowz's discussions with civil servants, it is clear that no one has a workable alternative to S21, especially for antisocial behaviour, and mediation is unsuitable where the relationship has already broken down.
Mediation is a wonderful ideal, likely to founder on the reef of reality.
What landlords want to hear is that
- S21 will remain available at least until
- new / revised S8 grounds have been implemented and their efficacy proven, and
- court processes and times have improved to ensure a timely and reliable outcome
Let's not forget, it's not just the PRS who have antisocial tenants and serve S21 notices, social landlords do too. Perhaps that's why the government still avoids providing the breakdown of S21 notices served by sector in its monthly statistics.
0:05 AM, 9th December 2022, About 3 months ago
I thought it was the job of the police and courts to tackle antisocial behaviour - oh, that's right, there aren't any! So a landlord now has to be a policeman, a magistrate, an immigration officer and I suspect often a replacement for the nanny state