10:08 AM, 22nd January 2018, About 5 years ago 7
We’ve been landlords of a 2 bed flat for almost 10 years now and have had wonderful tenants the entire time. We’ve recently branched out into running our first HMO, and this is a whole new ball game! We feel like we have much to learn.
The HMO is our former family home, and as a result, it perhaps has a nicer finish than many HMOs. It is also perhaps more delicate, and we seem to be there every week fixing something.
The other day a tenant texted to say that a kitchen cupboard door came clean off in his hands. The magic corner moving shelf system had snapped where it holds the door. It turns out we’ll have to get a whole new magic corner as parts are not available.
My husband believes they’ve been letting objects fall and jam the moving parts and that this is probably why it broke. The existing magic corner system is 9 or 10 years old. As we ordered a new one today, we see that they come with a 15 year warranty, so should be built to last more than 10 years.
Would you put this down to bad luck or charge the tenant who was pulling at the time of breakage for the new unit £140 and fixing charge?