10:32 AM, 13th January 2020, About 2 years ago 9
My letting agents gave my key to a new tenant without receiving the deposit and advance rent and before signing the contract. I signed for a full Management service from my letting agency as I am busy and don’t want to take any stress.
Now they have finally found a tenant and the tenant was meant to move on 28 December 19. However, on that day the tenant sent me a message on Facebook saying he can’t move into the house dirty etc he will move in 2nd of January 20.
I said to him okay that’s fine I will double check and if needed I will do the cleaning.
Mean time I was on holiday and immediately once I was return, I book a cleaning service on 2nd January. I couldn’t go as I live in London and my property is in Birmingham so my dad went to give access to the cleaner.
Surprise!!! The tenant already got the keys and moved in the same exact day 28th December 2019 and didn’t mention it to me or the agency.
So my question is: He didn’t sign the agreement, didn’t pay a deposit and rent – how can the agency have given out my property keys in the meantime? If he damages something and leaves who is liable?
Now cleaning has been done the tenant is happy and the agency doesn’t have a clue regarding payment when asked to transfer me the rent they realised and chase tenant.
Now the funny part is the tenant is saying he did book a cleaning service and paid £40 and he’s got a receipt he would like to get reimbursed.
Now the agency got kind of pushy and trying to convince me it’s only £40 etc. I was firm I said no it was sorted.
BTW all this time the agency didn’t have a clue that the tenant hadn’t signed the agreement until around 5th or 7th January 20 I asked the agency to send me the signed agreement and then they realised.
Finally tenant paid now the agency paying me late and with inaccurate figure so the rent is £750 and the agency set up fee £400 plus monthly management fees £59 so I was expecting first month rent I will receive £291 instead received £91. They deduct £200 for emergency repairs cost etc.
Every time I call the agency they have no clue and are always giving me the wrong information.
Any suggestions what can I do please as this is giving so much stress and anxiety and feeling like I am so depressed I am a new landlord.
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