Shelter’s Income and expenditure figures highlighted13:57 PM, 4th February 2019
About 2 weeks ago 35
I have a dispute with the letting agent which is being handled by the Ombudsman. I have written to the letting agent to inform the manager that I am terminating business with them and releasing the agency from all management duties.
I wrote to the tenant to ask him to pay the rent directly to me but he said that the agency has told him otherwise.
Am I in my legal right to demand rent be paid directly to me?
Also, when I informed the letting agent that I have referred our dispute to the Ombudsman and that I will respect their decision whichever it goes, unfortunately the agent’s response was a threat: “pay three times rent value plus VAT within seven days or we will refer the matter to a debt collection agency”!
The dispute is precisely over this charge which I have never agreed to and over the management fee increase (50%).
After speaking to the Ombudsman they seem to think that I have a fair case and they will look into it, but I am faced with a brick wall type of agency unwilling to listen to my grievance or accept the Ombudsman as a mediator.
How do you deal with such stubborn attitude? I want to leave court sanction as a last resort. The agency has changed names since they came into business in 2006 which I am wondering why and it has been run by the same manager who is as stubborn as one can be.
I am happy with the tenant and do not want him to be caught in the middle of the dispute.
Legal advice of where every party stands will be highly appreciated.
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