Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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||Helps to understand how their visitors engage with our website
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
Jason McClean - The Home Insurer
11:03 AM, 9th March 2021, About 2 years ago
It sounds like a detached house converted into a block of flats.
The freeholder would normally insure this as a block of flats. That is a specific policy that recognises the two addresses and offers benefits such as contents in common cover.
Normally a standard home insurance policy would not be applicable. Indeed, if ever a claim is made and the property has not been disclosed correctly, then you may expect the claim to be declined - that could be financially ruinous for you and the freeholder.
Block of Flats Insurance is not something to fear. It will cost more than the cheap standard home insurance policies, but usually not by much and having the correct cover in place is vital.
If we can help any further, do call on 01832-735388 and ask for Jason, happy to assist however I can.
11:51 AM, 9th March 2021, About 2 years ago
As Jason says the policy should be specific for a block so that it protects both the freeholder and leaseholder. However, the law was changed in 2002 so that the leaseholder could elect to look after the insurance themselves by lodging a simple notice to the freeholder. The insurance still has to be specific to protect both sides, but in my experience policies can be much cheaper than the freeholder gets, as they commonly get commission for arranging it, which increases the cost. See the attached link to the Commonhold and Leasehold Reform Act 2002 which explains it and gives the notice pro forma.
Hope that helps !
11:54 AM, 9th March 2021, About 2 years ago
Follow Jason's excellent advice.
Do you know who are the building insurers? If so, contact them preferably in writing so everything is recorded. Explain who you are and that you are paying half the premium to their insured freeholder customer. Ask for confirmation that the correct insurance is in place. Ask for your 'interest' to be noted on the policy. Ask for a copy of the policy and full wording. If you are not trained in contractual 'small print', I would suggest you take legal advice to confirm all is correct and that your interest is fully covered. It may be well worth the fee! Don't forget, if everything goes horribly wrong and the solicitor failed to spot any problems (gave negligent advice), you have the added protection of their compulsory professional indemnity insurance.
13:22 PM, 9th March 2021, About 2 years ago
Yes you need specific Freeholder insurance that your landlord should supply, it isn't that expensive actually. I bought the freehold of the converted flats - I own one and now charge this across the 3 flats and service charge for common parts electric etc. I send them a copy of the insurance each year as proof.
I have a query though regarding this, does the freeholder legally have to insure the building and if they do, how to prove?
I have 2 flats in a converted block of four and the freeholder does no maintenance and expects me to do it, which I do if it materially affects my tenants.
I have asked for copies of insurance repeatedly and get ignored and they will not discuss, only for them to say you haven't paid service charge for years - they do no maintenance, how is a service charge due. The main issue there is they have not sent me any bills despite me asking, I agree I owe the Ground rent, when I ask them, I am again talking to a different Ltd company owned by the freeholder (No. 3 now). How do find out if the building is insured.
Am I better to insure each flat individually or can I do some sort of insurance as I own two out of the four in the converted block?
13:58 PM, 9th March 2021, About 2 years ago
Reply to the comment left by Jason McClean at 09/03/2021 - 11:03
Thank you for the information. The property was originally a shop with first floor accommodation, converted to 2 X s/c flats in mid 1980s. There are no shared internal spaces. On several occasions in the past, the building has been insured as a detached 4 bed house. When I questioned this, the freeholder assured me that the building was correctly insured. I have only had two opportunities to have sight of the 'Statement of Facts' supplied to the Insurers, on both occasions the information was incorrect as the information only applied to the ground floor, owned by the freeholder. I was effectively 'airbrushed' out of the property! I have requested a copy of the full policy + Statement of Facts before I pay my 50% of the premium for this year and think I will ask my solicitor to look through it to put my mind at rest. This, unfortunately is not the only area of concern I have with my freeholder and have issues with the accounts, maintenance and my rights to parking. I have never received a summary of my rights and responsibilities in the 20 years I have held my lease!
14:00 PM, 9th March 2021, About 2 years ago
Reply to the comment left by Lindsay Keith at 09/03/2021 - 11:54
Thank you for advice. I have tried contacting the Insurers, but as the policy is not in my name, they could not help me
16:22 PM, 9th March 2021, About 2 years ago
"Leaseholders are entitled under the Landlord and Tenant Act 1985 for information about buildings insurance. A leaseholder may write at any time to the Freeholder or Managing Agent for information about the insurance.
The leaseholder may request either:
a summary of the insurance policy including the name of the insurer, the sum insured and the insured risks.
to go to the office of the Freeholder or Managing Agent and inspect the policy and related documents including proof of payment and to take copies
copies of the policy and related documents to be sent to the leaseholder or be made available for collection
For any of these written requests the Freeholder or Managing Agent has 21 days from receipt of the letter to comply. The agent can charge for copies but not for inspecting.
Where a Freeholder or Managing Agent fails without reasonable excuse to comply with either a request for insurance details or to inspect or have copies of the relevant policy or associated documents, they commit a summary offence and are liable for a fine of up to £2,500 (level 4 on the standard scale) on conviction. Any prosecution must be presented to a magistrate within 6 months of the commission of the offence."
You can also challenge for reasonableness at the FTT under S19(1) of the LTA 1985
19:27 PM, 9th March 2021, About 2 years ago
Reply to the comment left by Terri at 09/03/2021 - 14:00
they can help you--gdpr does not preclude--try ico?
22:04 PM, 9th March 2021, About 2 years ago
Reply to the comment left by Puzzler at 09/03/2021 - 16:22
So if the freeholder fails to provide (which he will) how do I sue as you say a magistrate, which is criminal as opposed to County Court which is Civil, How do I bring about a criminal magistrate case against the freeholder, I thought only Councils and Police can do this
23:22 PM, 9th March 2021, About 2 years ago
go to mag court and speak to duty solicitor--may be helpful
i used it to issue against travellers on land causing nuisance--no cost to me--and local council took over