Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:09 AM, 28th May 2014, About 10 years ago
Hi Roberta
I'd be very tempted to send the tenants forwarding address and see what happens on the basis that the company claim to have deemed the tenant responsible for the damage. There may be a reason for this.
Even if it goes all the way to Small Claims Court and you lose you will still have an extra 30 days to pay up before your credit rating is affected. Having said that, if you are responsible why didn't the company contact you in the first instance? I suspect the Small Claims Court would be more likely to be sympathetic to your position than not so on this basis I think I'd probably fancy my chances if I were you. Worst case scenario you lose, pay the extra for the Court fees and chalk it up to experience.
I think it's highly unlikely that demands for payment would ever escalate to Court but I do think you ought to acknowledge the claim, deny responsibility and be as helpful as possible as this will all count in your favour if it does ever get to Court.
.
Ian Ringrose
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:38 AM, 28th May 2014, About 10 years ago
And this is way we need a nation register of landlords, so that the police can look up any property they break into and contact the landlord. If it is kept simple, it should cost no more than £10 per year, per property.
Romain Garcin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:06 PM, 28th May 2014, About 10 years ago
As discussed in another recent thread on this topic: How can you reliably make the tenant liable in such scenario?
The damage was not caused by the tenant, and the landlord is responsible for such repair, so it is not obvious how to pin it on the tenant, IMHO.
MoodyMolls
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:01 PM, 28th May 2014, About 10 years ago
I had a tenant domestic and the boyfriend kicked in a UPVC door the police were called about 1am. The police had the door secured by a firm .
I rec a bill for £220 I only found out about the incident when a police officer mentioned it to me 3 days later . The boyfriend was taken to court for the domestic but the police did not get costs awarded to me.
The repair door company I ended up paying the 220 they said the tenant would not give my name and they found me from the land registrar.
I wrote to the head of police about
1. I was not informed
2. I felt they should pay as I was not given a change to sort out.
I couldnt get any money from the police , I did get an apology that no one contacted me.
I also wrote to the head of the courts regarding my interests not being taken into account.
In total I lost around 1000 by the time a new door was fitted, no change of getting any money from the tenant.
The female was put in a refugee outside area and no one would give me an address. Social services were very uncooperative and I had a house full of stuff I was left to deal with.
If you go to court I would love to hear the outcome.
Roberta Goodall
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:12 PM, 28th May 2014, About 10 years ago
Ian - I live in Scotland, I'm a registered Landlord, and they still waited about 4 months before trying to find me and then consulted the Land Registry. So the registry of landlords made not one iota of difference.
The problem is that they weren't looking for a Landlord to tell them their property was damaged. They were just pursuing the tenant. I think the police should be asking the occupant of the property that they damage who the owner is so they can inform them of the problem.
I think I'm going to contact the police now to put this point to them, it seems a no-brainer to me that this should be done.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up20:54 PM, 28th May 2014, About 10 years ago
Reply to the comment left by "Roberta Goodall" at "28/05/2014 - 19:12":
It just begs the question (YET AGAIN!) what's the point of landlord registration?
The scheme in Scotland has cost millions and seemingly achieved very little indeed.
If it's not even being used by the Police this is further evidence that it is ideed just a scheme to create "jobs for the boys".
So much for the Nanny State, apparently the stealth taxes collected from landlords are not even being used to fund that!
Grrr .... this makes me so angry!!!
.
John
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up21:15 PM, 28th May 2014, About 10 years ago
I had the same experience this February. A small oval piece of glass in the centre of a wood front door was put through during an argument with her partner.
I had a call at midnight saying the police would be boarding up the window. The cost was to be £180. I said no way would i pay it and not to do any work. The house was secure apart from this small piece of glass. I was there the next day to repair it and it cost me £14.
So the fact that they contacted me, gave me a chance to say I wouldn't pay their stupid fees. Got lucky i suppose.
Harlequin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up21:56 PM, 28th May 2014, About 10 years ago
I had police break into a tenants room in an HMO, the husband had been found ill through drugs and on a shift change over the new shift decided that they needed to find his wife, called at the address in the middle of the night, were directed to the key holder by the other tenants, ignored them and broke down the door. This was then secured by padlock and we were not left a key - wife wasn't there.
When we eventually found out what had happened, a day later, they had refused to take our phone numbers from the tenants, I made a massive complaint and the police paid for the new door and decorating. They also wrote a letter for me to give to the other tenants explaining that the situation was not the landlord's fault.
We lost 3 tenants who felt threatened by the situation. Always been a very quiet house until then, is again now thankfully.
Kulasmiley
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up23:10 PM, 28th May 2014, About 10 years ago
Always make a formal complaint against the police. If they had a warrant they are within the law, if they are in hot pursuit they are within the law. BUT if it has cost you ( and it has me) then you send the police a bill, tell them the local newspaper are interested in your plight. Give the police a chance to sort it. Give the tenants a warning letter if it has led the police to the door, charge the tenants for your time.
MoodyMolls
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up7:40 AM, 29th May 2014, About 10 years ago
On another occasion I get a phone call from tenant in top flat to say police have just
used a battering ram on my door to the bottom flat.
I attended and the police are still there and I ask them whos paying for the fire door.
Again I wrote to head of police and was informed that as it was a 999 call ( tenant had took overdose) then no damages could be claimed
The tenant did pay out of the deposit.
The tenant in the top flat did have a key for the bottom flat but they told him to go back into his flat. He had his daughter of five with him who got very scared.