Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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||Helps to understand how their visitors engage with our website
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
11:57 AM, 5th January 2023, About 3 months ago
'...landlords, it appears aren’t waiting for legislation changes to make all rental homes have an EPC rating of ‘C’'. I'm not convinced. I believe most landlords are waiting to see if and when it will become mandatory, and the indications are it has been pushed into the long grass.
With a massive rental shortfall, and huge demand for every rental property, I wouldn't be demanding EPC C if I was a renter right now.
12:33 PM, 5th January 2023, About 3 months ago
even making a property a C does not mean that it wont be free to run! Tenants seem to have a false understanding that the running costs will be next to zero - they wont.
High energy prices are here to stay (even if they apparently predictably dip this /next year - they wont be going back to pre covid/war levels)
At the end of the day if all LL have to carry out work then rents will rise as a result and they will have this to contend with as well as high energy costs too.
My basic example... I charge £725 for a 3 bedder (where current market rate is £825 min). If I (worse case scenario) spend up to the max £10k cap and (hopefully achieving a C at the end - no guarantee!) then I have ticked the box required by the government although an exemption may still be required.
If I were to very simplistically divided the amount spend over the 7 years (payback formulae) that's £1428 per year or £119 pcm.
Even if I could agree to freeze the rent at the amount of £844 pcm for even just the first 2 years my tenants would not be able to afford this. If I raised it to market rent and then added on the extra £119 then the monthly rent would top £944.
It may be a good idea to aim for C ratings, but the reality is a totally floored plan which is only going to backfire on the people who the government are apparently trying to help - all those downtrodden tenants housed by all these rogue private LL's by all accounts!
13:00 PM, 5th January 2023, About 3 months ago
I thought there was supposed to be a desperate shortage of property to rent what with buying being unaffordable and landlords throwing in the towel. Sure, in a hypothetical ideal world if a prospective tenant is offered two identical properties at the same rent and location but one has D rating and the other a C rating they would choose the C rated property but this situation is very unlikely to happen. In the real world a tenant’s priority is to get a reasonable roof over their heads at a price they can afford
13:15 PM, 5th January 2023, About 3 months ago
"The findings from Shawbrook Bank show that 58% of private tenants would not rent an energy-inefficient home." Easy to say in answer to a survey. I suspect many currently are renting energy "inefficient" homes and will continue to do so. If the alternative is no home, then principles may be flexible.
The looming problem is that because of the EPC rules, it is almost certain that some rental properties that are currently let will cease to be. Either exemptions will not be granted or landlords, fearing that they will not be, or not being able to afford the cost of works will stop letting their properties out. The legislation is unlikely to add a single property to the market so there will be a net loss of rental properties. This is likely to result in a substantial increase in rents across the board. Tenants may find that the saving between heating a Band D and a Band C property is vastly outweighed by the increase in rent.
13:35 PM, 5th January 2023, About 3 months ago
Reply to the comment left by Ian Narbeth at 05/01/2023 - 13:15
Those higher rents will be payable for 12 months of the year, whereas higher utility bills will be payable for only 5-6 months, so which is the better option?
In practice, unless a 2 tier market were to emerge - for properties with EPC C and above and EPC D and below, rents will be will be homogenous across the market just as they are now, so likely everyone gets to pay the higher rent irrespective of EPC.
Another government shoot in foot?
13:45 PM, 5th January 2023, About 3 months ago
Reply to the comment left by Ian Narbeth at 05/01/2023 - 13:15
imagine the impact of many landlords giving notice all in a relatively short period of time when on reflection it is going to be too costly for them to carry out such works.
If S21 still around there will be a raft of evictions and if its gone by then the courts will be backlogged with S8 claims all probably citing selling as the justifiable reason.
Be interested to know if the government will be insisting on prosecuting and fining a LL who still has a tenant in situ and who can't remove by the time this legislation is enacted by default of the delay in possession proceedings due to claim backlogs??
9:14 AM, 6th January 2023, About 3 months ago
Reply to the comment left by Ian Narbeth at 05/01/2023 - 13:15exactly. The reality is that 'cost savings' (lets face it that is the only thing the tenants are going to be concerned with at the end of the day) are only going to be incurred if the tenant ultimately reduces consumption.
Some LL's will arguably taken the cost route first - to see how little they can spend to achieve the C rating.
If for example they change a boiler to be more efficient add a bit more loft insulation and change a few lightbulbs just to tick the C rating then is that really going to make that much difference to the tenant bills?
If they continued to use the same volume of energy they did before then I believe it would be negligible. and of course the LL can't control that.
If they reduced consumption then yes of course the bills would probably be lower, but that in turn is based on the unit cost of which it seems noone has control of.
We could be in a situation where the LL makes changes to hit the C, the tenant even if they reduce consumption still get hit by high energy unit costs (plus standing charge) which overall make bugger all/any savings for the tenant.
Meanwhile the LL has a bill for the property updates which were enforced on him to allow him to legally rent his own property to the tenant, so he has no choice than to add this to the rent.
Result? Tenant gets a higher rent bill and no real quantifiable cost savings on their energy bills, even though they will have probably reduced their volume consumption by default of using less as a direct result of the higher unit charges in the first place.
11:08 AM, 6th January 2023, About 3 months ago
I've just read 700,000 homes don't even have central heating. The vast majority will be old rental properties.
The cost to bring these homes up to EPC C will be massive, and in many cases, tenants would have to vacate to facilitate ease and speed of installation.
This isn't going to happen! Landlords are already selling up in droves.
12:40 PM, 6th January 2023, About 3 months ago
Reply to the comment left by NewYorkie at 06/01/2023 - 11:08
is a LL obliged to move people out? I grant you works can be disruptive if this is the route chosen but is this down to the LL to fund too?
13:48 PM, 6th January 2023, About 3 months ago
Reply to the comment left by DSR at 06/01/2023 - 12:40
The LL isn't obliged to move them out, but cutting gas/electric/water supply, ripping up carpets and floorboards, knocking holes through walls, taking out windows, etc... would be disruptive, especially if there are young children.