8:51 AM, 4th November 2019, About 2 years ago 16
I have two concerns in relation to our tenants who moved out yesterday.
1) The flat was cleaned well, but not at the level when they moved in. Cleanliness means different things to different people and therefore difficult to prove or have an argument unless it is something extreme and obvious. We asked a cleaner to come in and get it done to the standard we require (as we have tenants moving in almost straight away), but of course as per the new regulations, we can’t asked the tenants to cover cleanliness fees when they leave. Not sure how to position this when I contact them and highlight the fact that the flat was not cleaned to the same level as when they moved in (we did notify them of what we are doing though but have not asked for anything so far). They moved out late in the evening and were in a rush, so did not review everything to that level which is my miss.
Any advise will be useful. Can this be raised at all in the current climate anyway? So far, our previous tenants were requesting professional cleaning themselves or cleaning it properly.
2) Apparently they dropped something in the bathtub and then repaired it themselves without notifying us. They said that the enamel was chipped without damage to the underlying level. They used Cramer Alpine white ceramic repair kit. If this is correct, I guess we may/ can not raise it as it can last and no change of bathtub is required as such which will take their whole deposit. The contract states that they have the obligation to notify us. They said that because it happened on the first day, they were hesitating to raise an issue so early.
Generally they have been nice tenants and had no major issues as such.
Also, the new tenants are asking for an additional key and I am unsure what the situation is on this. They are a couple and we provide two keys.
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