Registered with Property118.comSaturday 1st March 2014
The key question - is she claiming LHA from the local council or Universal Credit housing element from DWP?
If LHA a simple email to the councils housing department stating her arrears and a request to hold further payments to her and to pay you direct should stop any more payments to her and (possibly after further information is required) pay those amounts to you.
But if its UC, whilst there is supposed to be a process where you can apply for the rent element of tenants at risk of non payment/2 months in arrears to be paid direct for you, from reports on this forum it does not work very well in practice. I believe, and hope more experienced members will correct me if I'm wrong, that with UC you can get some monthly repayments of the debt from the tenants future monthly benefits after they have left. In which case you might want to consult a specialist in UC such as Caridon https://www.property118.com/live-universal-credit-horror-case-study/
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