Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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||Helps to understand how their visitors engage with our website
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
11:14 AM, 14th August 2013, About 10 years ago
Suggest your tenant takes a lodger temporarily to help with the rent. You can provide a simple lodgers agreement for them to ensure the lodger has no rights to stay long term.
I think it is perfectly correct that people in receipt of housing benefits should not be paid for empty rooms they could so easily be renting out (and sometimes are doing without telling anyone, pocketing both the benefit and the rent).
There is also a maximum rent and when one of my tenants was made unemployed he was only given the specified rent for the location he lives in and that was without a spare room. I had the choice of either temporarily reducing my rent or letting him fall behind and evicting. He's a good, long term tenant so we met and agreed a plan of reduction until he found a new job with a structured repayment over the following 6 months once working.
I accept and agree with the principle that these controls are to stop people living in larger, high cost accommodation at yours and my expense when a a smaller property or even bed-sit might be perfectly acceptable, particularly whilst they are unemployed.
There are plenty of stories of so-called successful landlords going bust and ending up living in a single room & if I couldn't let my properties I would have to reduce my own standard of living - why not everyone else??
11:26 AM, 14th August 2013, About 10 years ago
Private landlords are not suffering because of "bedroom tax" that is only about social housing. We are suffering from benefit caps and reductions in allowances for non-dependant relative. Under LHA rules tenants are only paid for the number of rooms that they are deemed to need not the number of rooms in the property and some tenants have faced reductions where they children are now classed as adults and should be claiming in their own right and contribution from their benefits towards to rent. Some of these children have in fact left the family home and therefore the LHA payment is reduced anyway.
Many landlords did not realise that we have had a form of "bedroom tax" since LHA was introduced. The benefit caps are slowly being introduced and will cover the whole country eventually and this will reduce the amount they many tenants are given to help with their rent.
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13:18 PM, 14th August 2013, About 10 years ago
Thank you. This makes it all very clear. I agree in principle with the government's attempts to make the benefit system more sensible .Like everyone else I am much less happy when it affects me adversely!
15:49 PM, 14th August 2013, About 10 years ago
In this area [Wirral] HB for homes in the PRS is/was paid according to the requirements of the tenant eg £375/month for 1 bedroom [if over 35], £450 for 2 bedrooms, £525 for 3 bedrooms and so on. There was an anomaly between PRS and Social Housing because Social Housing tenants were paid HB according to whatever the rent on their property was at the time the tenancy began. A family of 1 or 2 parents and a male teenager and a female teenager would have rented a 3 bedroom house at whatever the rent was, say £500/mth. Typically a few years down the line one of the teenagers moved out but the HB claimant continued to receive the rent for the property, eg £500. Now that the HB is being reassessed so that Social HB and PRS HB are at the same rate this family is only entitled to HB for 2 bedrooms and £450 will be paid to them. They now have the choice of finding the extra £50/month themselves or moving to a 2 bedroom property for £450/month. This is being described as a ‘tax’ on the 3rd bedroom but really it’s a reduction in HB, not a tax as such. Social Housing tenants entitled to 2 bedrooms in a 2 bedroom house with a rent of £475 will now only receive the LHA rate of £450, which is what PRS tenants were only ever entitled to and face the same decision. The percentage reduction varies according to the difference between the entitlement and the actual rent.
It sounds as though your tenant’s family circumstances have changed since the original HB entitlement was assessed.
15:57 PM, 14th August 2013, About 10 years ago
I have just posted this report by HB expert Bill Irvine, which may shed some further light on the points raised by Mary:
Bill believes that the benefits caps are only just starting to bite!
16:15 PM, 14th August 2013, About 10 years ago
Mary, private landlords and private tenants have been suffering because of what is now inaccurately called "bedroom tax" for many years and even decades. That is, they have had limits placed on HB / rent rebate because of spare bedrooms. Thus your comment that private landlords do not suffer from "bedroom tax" (ie reduction or limits in benefits because of spare rooms) is inaccurate. One dreads to think of other inaccuracies in your book.
16:25 PM, 14th August 2013, About 10 years ago
Michael Bond, the reductions for private tenants has been going on for decades and that is what you see happening as described in your comment just above.
16:37 PM, 14th August 2013, About 10 years ago
Reply to the comment left by "r01 " at "14/08/2013 - 11:14":
ro1: where there is no apparent contract, and so long as the landlord is resident; the tenant is not a tenant and has no right to stay for any period of time. Where there is a discernible contract (written or not) then it's terms must be adhered to by both parties. If the contract does not cover the matter of length of stay, then the lodger has no right to stay for any length of time. Indeed, the resident landlord has only to act reasonably when requiring a lodger to leave. This can be used for example to get rid of a violent lodger at five minutes notice instead of having to go through months of court hearings with tenants.
19:16 PM, 14th August 2013, About 10 years ago
i have a single man in a 2 bed house, h/b paid direct to me, he has to top this up, he has a lodger, anything he makes in excess of the top up is his, works well, live and let live.
19:55 PM, 14th August 2013, About 10 years ago
Reply to the comment left by "Jay Jay" at "14/08/2013 - 16:37":
Yes, but a written licence making it quite clear they are simply a lodger with no right to stay could well overcome the tenant inviting a "tasty" lodger, falling in love, falling out of love, walking out and leaving a lodger thinking they have some sort of entitlement to stay rent free.
I'd prefer to have something clearly laying out the rights or lack of them the lodger has.