Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
11:33 AM, 26th January 2021, About 2 years ago
Why are you licensing this - is additional or selective licensing in place ? This is (as described) a S257 HMO and outside mandatory HMO licensing. As for the listed building matters - id wait for contact from the officer involved- but appears most irregular.
11:44 AM, 26th January 2021, About 2 years ago
Subscribed and watching with interest.
I think it hinges on getting this person's identification.
Either they are official in which case you go down one channel or they are a prankster/neighbour/busybody in which case they have cost you money by delaying your project in front of lots of witnesses.
11:55 AM, 26th January 2021, About 2 years ago
I would make a formal written complaint to the Local Planning Council Dept covering all the points you have made. Any Inspector would come from there as it is their responsibility to monitor building works in the council area.
They will tell you if it was an authorised visit by one of their staff or not.
12:52 PM, 26th January 2021, About 2 years ago
I had an issue when redecorating a ground floor studio flat a few years ago. Basically an interior decorating job. A very threatening council officer who must have been alerted by a neighbour? demanded I apply for retrospective planning for change of use to studio/ bedsit ,it cost about £1000 with the help of a consultant I just couldn’t believe how aggressive this planning officer was.
14:42 PM, 26th January 2021, About 2 years ago
Sounds like a busybody neighbour just trying it on in a (stoopid) attempt to stop it being an HMO? Maybe there were issues with tenants before and they just see the problem carrying on as a refurb is in progress..
Sounds very odd though - bang off an email to the Council Planning Dept. They should be able to immediately tell you if there was an official visit or not and if it wasn't an official one, be very interested to know more if a fraudster is doing the rounds....
15:23 PM, 26th January 2021, About 2 years ago
As far as I know any works to a listed building needs consent having owned a couple of listed buildings (planning and conservations departments are two different 'departments' and not joined up) but what concerns me is the indemnity insurance - my information is that you do not alert the people who may take action - the council - that this is happening as it will render the indemnity insurance void. They should have shown ID, any interaction I've had with a council office has always had them show their id first and they are not always pleasant.
I agree it is not an HMO if it is all separate units - if it was an HMO previously there must have been changes made since the license was issued to have self contained units. I assume you have the floor plan for the HMO?
15:24 PM, 26th January 2021, About 2 years ago
Listed Buildings ( and the officer responsible for that) has nothing to do with Planning. On the facts if this was an officer from the council they were identified as from conservation or historic - not planning or licensing. Assuming the lender made the right checks, planning permission presumably exists. its still unclear why as described this needs a HMO Licence unless its as additional licensing area.
15:37 PM, 26th January 2021, About 2 years ago
I own a Grade II Listed cottage in Rutland and when we wanted to renew rotted windows we had to apply to the Planning Dept for permission and they sent the Conservation Officer round to check with us what was being done. Turned out when the cottage was renovated with council granted prior to us purchasing the windows weren't correct anyway!
So maybe only in Rutland that Planning and Conservation are in the same dept.
17:18 PM, 26th January 2021, About 2 years ago
The story does not add up.
So your solicitor said not to buy because he could not find any listed building permission on the property. My understanding is that grade 2 covers both outside and certain internal features. You contacted the council and asked if the previous owners had done prohibited work? They replied (presumably without a site visit) saying that as long as there were no external works it would be fine. (But you don't say who in the council replied.) Did you check with historic england? You took the council's response to mean that the previous owner's work and your planned work would be ok. (Brave)
Where I live the planning department and conservation department are separate but in the case of applications, they are very much coordinated.
So, based upon what you have said I think there is a high risk that you or the previous owner may have undertaken work that may not have been allowed.
That said the person who undertook a site visit was very unprofessional if he did not identify himself and say exactly what would happen. Furthermore, if he did not immediately apply for a court injunction to stop work then that also seems suspicious. And of course, those who walked off without checking that the person was a council official were naive.
I find it strange that the lender, who usually is represented by your solicitor (who would have recommended not to lend) were actually prepared to lend as long as insurance was in place.
The story does not add up.
21:24 PM, 26th January 2021, About 2 years ago
Reply to the comment left by Bond Housing at 26/01/2021 - 11:33
It is designed for 5 tenants. The Council requires HMO Licence for 5 or more people, regardless of the fact whether they are self contained or not. They are not Block of flats it is a house which is converted into 4 Self Contained Studio Rooms. One Of Studio is larger than others so it can house a couple hence 5 people in 4 studio rooms.