9:40 AM, 2nd August 2021, About 2 years ago 10
Does anyone have any words of wisdom on reducing the pain around dealing with utility companies? I have a small portfolio of HMOs, single lets and serviced accommodation held in a limited company.
For the HMOs and serviced accommodation we pay the utilities, but many providers will not allow a domestic account to be registered in the Limited company name. One even tried to say that because the bill was in a company name it was a commercial supply and would be subject to VAT at 20%. I have tried the usual suspects, and they all seem as bad as each other.
Most of the properties have some ongoing dispute where the billing has gone wrong, or the direct debit has taken too much money. Any call to their contacts centres usually takes an hour and may have to be repeated multiple times before the issue is resolved. The net effect is that dealing with utility companies is now taking up huge amounts of my time.
Does anyone have any suggestions for a company or broker that can take this pain away and be more joined-up, maybe even producing one a bill month for all the gas and electricity?