Universal Credit – End of payment arrangement?Make Text Bigger
I don’t know if anyone else had come across this, but a tenant was in arrears so Universal Credit were paying direct to me. The payments were for the period from the 19th of each month to the 18th of the next month and I used to receive the payment on the 25th.
The tenant left on the 5th of June so by my calculation I was due about 17 days rent. It had not arrived and I have attempted to phone them, but we all know how long that takes, so I have written to them and awaiting a reply. In between time I spoke to a fellow landlord and he has had a similar situation, he did manage to call them, but received two contradictory replies.
The first being that they had paid the balance of the rent to the tenants new landlord (which seems improbable). He then asked to speak to a supervisor who told him brusquely that they don’t make part months payments direct to landlords.
There is a passage on the DWP website which says that they do not make payments if it is not the tenant’s current address. Obviously in my case it was not her current address at the end of their period, but she had lived there for 17 days during that period. It also says they write to the landlord to inform them that the payment arrangement has ceased, but that hasn’t happened.
I don’t hold out much hope of getting the money, I assume it has gone direct to the tenant, but she denies it.
Just curious if anyone else has come across this.
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