Universal Credit – End of payment arrangement?

by Readers Question

11:59 AM, 8th July 2019
About 2 years ago

Universal Credit – End of payment arrangement?

Make Text Bigger
Universal Credit – End of payment arrangement?

I don’t know if anyone else had come across this, but a tenant was in arrears so Universal Credit were paying direct to me. The payments were for the period from the 19th of each month to the 18th of the next month and I used to receive the payment on the 25th.

The tenant left on the 5th of June so by my calculation I was due about 17 days rent. It had not arrived and I have attempted to phone them, but we all know how long that takes, so I have written to them and awaiting a reply. In between time I spoke to a fellow landlord and he has had a similar situation, he did manage to call them, but received two contradictory replies.

The first being that they had paid the balance of the rent to the tenants new landlord (which seems improbable). He then asked to speak to a supervisor who told him brusquely that they don’t make part months payments direct to landlords.

There is a passage on the DWP website which says that they do not make payments if it is not the tenant’s current address. Obviously in my case it was not her current address at the end of their period, but she had lived there for 17 days during that period. It also says they write to the landlord to inform them that the payment arrangement has ceased, but that hasn’t happened.

I don’t hold out much hope of getting the money, I assume it has gone direct to the tenant, but she denies it.

Just curious if anyone else has come across this.

Many thanks



Alan Wong

10:37 AM, 15th July 2019
About 2 years ago

Basically the way the last payment of UC housing cost is made or not made is another plain wrong and immoral of the DWP. It does not mimic any work place either. No one goes to work for eg from 1st of the month to say the 30th of the same month and just because s/he did not work for the last day on that month eg the 31st of that month s/he does not get paid for the entire month or to be exact the 30 days s/he did work. That is basically another corrupt set up the DWP is implementing and must be reviewed and changed. The former Lha will normally pay the Housing benefit to the date the tenancy ends provided we can go through the arduous process of proofing the date. With UC, it is almost a flawed and corrupt set up in many levels.

Mick Roberts

18:05 PM, 15th July 2019
About 2 years ago

Reply to the comment left by Alan Wong at 15/07/2019 - 10:37
Good point when the Job Centres tell me it's supposed to mirror work.
I say How does it mirror work when u don't know what u getting?

And your point too, the assessment periods, u receive no money if extra income by one day.

1 2

Leave Comments

Please Log-In OR Become a member to reply to comments or subscribe to new comment notifications.

Forgotten your password?


Property118 landlord overjoyed selling tenanted portfolio with National Residential for half a million in just 26 days

The Landlords Union

Become a Member, it's FREE

Our mission is to facilitate the sharing of best practice amongst UK landlords, tenants and letting agents

Learn More