Alan Wong

Registered with Property118.com
Saturday 14th November 2015


Latest Comments

Total Number of Property118 Comments: 51

Alan Wong

15:12 PM, 22nd July 2020
About 2 months ago

My email to Woman's Hour regarding Shelter response to no DSS

Several other reasons why landlords are hesitating to rent to families on UC are:
1. No communication channels from the UC office and almost zero response when we do contact them to discuss or address updates. That is even when there is consent to share information from the tenant. The UC office ignores/disrespect such consent.
2. As a result of point 1 above, most things are not transparent almost impossible to work long term and especially the last payment of UC housing costs are typically not paid to the landlord especially when it is set up through APA (direct payment to landlord). That is when the tenant for that last payment assessment period was factually still resident at the landlords property. The UC office does not want to know. Another word frankly the current set up is to financially abuse landlords.
3. No email, letters or phone facilities. All those facilities are opened for housing association only. When a private landlord email, phone or write to the UC office, you guessed it, no response or will not discuss despite consent is in place.
How can any matters be resolved when there is no will from the UC office to work alongside each other?... Read More

Alan Wong

12:07 PM, 15th June 2020
About 3 months ago

Local Housing Allowance and rent increase?

Jessie, first of all you are entitled to be paid for providing private housing services as do any other private services like private homes, private dentistry, private care etc so please do not feel guilty. Instead you should be proud that your service is providing a roof over someones head. People who sell heroin and the likes should be guilty not you.

The Lha is what your tenant is entitled to claim for his housing and that is typically much lower than the 'average' market rental. So you are fully entitled to align your rent to the Lha as we as housing providers are faced with increasing outlays and unfair tax from the government. The service we provide are not easy to maintain and are high operational costs. And again, even if rent is in line with the Lha, it is still substantially lower than renting from other types of accommodations like Air B&B, homeless accommodations and most importantly much lower than the average rent which is what the Lha is based on.... Read More

Alan Wong

12:05 PM, 4th June 2020
About 4 months ago

Universal Credit tenants - This is why you can't get a house any more

Reply to the comment left by Mick Roberts at 04/06/2020 - 08:48
Mick you are correct. On the whole the Dwp UC office must start fit and proper civilised basic all level communication with housing providers as a minimum in order to make matters work. Nothing can ever work effectively when a group of people cut off communication as a general default practice. It is genuinely unbelievable in 2020, an advance country like the UK have a group of government officials practicing such behaviours.... Read More

Alan Wong

13:37 PM, 2nd June 2020
About 4 months ago

Universal Credit tenants - This is why you can't get a house any more

The UC office needs to do the basic of civilise administration including:

1. Formally communicate with the landlords through email, a portal and over the phone.
2. Follow & respect formal Dwp APA guidance.
3. When APA is set up confirm this in writing. Currently they give an email to confirm payment is made to you but do not confirm is it APA or Scottish Choices they set it up through. Obviously Scottish Choices is only in Scotland but both set up have different legal grounds and treatments. The email also does not confirm from what date from, how much and any other details like pay date etc etc. Just simply we will start paying you. Totally unacceptable.
4. Issue remittance for each payment made confirming the claimant, amount, date it covers etc either through email, a portal or by post. At the moment they do none.
5. Suspend UC housing cost when a landlord informs them of non payment and during the investigation process to set up APA.

Again, at the moment it feels like a completely uncivilised administration, no order, no guidance, any thing in anyway they like and no accountability to their actions.... Read More

Alan Wong

10:32 AM, 2nd June 2020
About 4 months ago

Universal Credit tenants - This is why you can't get a house any more

The UC office staff appears to have a level of lawlessness administration. From my experience, they just just do what they like and do not answer to their actions. They definitely do not follow national UC guidance for sure. I've addressed this with their seniors time and time again and nothing is ever done to improve matters.... Read More