Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
15:21 PM, 7th August 2018, About 5 years ago
Looks like I'm getting a three generation household as of next month - acquired a different way.
Eastern European tenants moved into my three-bed maisonette 4 years ago when their two children - a daughter and a son, were 15 and 10.
I learnt yesterday that the daughter is now 'up the duff' with the baby due next month. Where will they live, I asked? I got a shrugged response that looked like 'stupid question, where do you think?'
So.... I am starting to think. The first floor maisonette is wholly unsuitable for what will be a three generation household very soon. I will wait and see what transpires knowing full well it's highly unlikely that the 19 year old mum-to-be will be offered a home by the local council!
Mark Alexander - Founder of Property118
9:49 AM, 8th August 2018, About 5 years ago
Some very interesting points raised here Fergus, which I had not considered before.
Thanks for sharing your thoughts.
Chris @ Possession Friend
9:59 AM, 8th August 2018, About 5 years ago
Can we start a 38 degree poll on how many landlords would choose to rent to single parents with children under 5, ... IF - Licensing conditions punished them for doing so.
Even the very existence of the poll would make good publicity and show the media its not a ' Fergus bashing issue ' - just common business sense.
10:01 AM, 8th August 2018, About 5 years ago
I have the same thing quite often in my houses.
Move Grandma in, new babies, more kids, lived there 20 years etc.
These new bed sizes, was bought in for the London 20 to house etc. But now Licensing here, they gonna' be enforcing this rule in other areas.
Here is some text I have saved & sent the council etc.
Yesterday we got told minimum bedroom size 6.51 sqm for over 10 years old kids. Which the Govt bringing in minimum size for Rogue Landlords overcrowding etc.
And Licensing said yesterday something like if smaller than 6.51 sqm, we or they got 18 months to move or do something about it.
Now here’s what happens in the real world, where I ain’t overcrowding like London 20 immigrants to a house.
Over the last 20 years, I’ve had bedrooms in my houses to fit single bed in & wardrobe in, I’m guessing 6ft 6 x 6ft 6. Which is less than 4 sqm. SHOCK HORRORS I hear u say.
But when woman has moved in, she says WOW, I now have 3 bed house, I have a room to put my baby in, my 5 year old, my 10 year old kid etc. Brilliant Thank you. My last council house was overcrowded, 3 kids sharing 1 bedroom
Now I’ve just read on Google, that this 6.51 sqm is too small when kid gets over 10. So what do we do? Chuck ‘em out? Are Licensing saying they can’t live there any more?
Now here’s more real world stuff for u. These rooms were only mean’t for baby. As the past 20 years have gone by, as many of you will know, housing shortage massive, & what was babies in these rooms years ago are now over 10 years old. And here’s more shock horror for u. I’ve gone in some of these rooms & woman Mum tenant has now got bunk beds in this SMALL room with TWO kids in there. What? Is that my fault? I've said u can't put two kids in there. She says where they gonna' go? The council has nothing for me. I can't afford bigger house. What do u propose I do?
All ‘cause the council can’t house them.
And I also know the other dept of the council is making their rooms even smaller so they can get their tenants out the bedroom tax trap, so the council no longer have to chase up the £15 a week cut that gets placed on tenant in 3 bed & now council can say it’s a 2 bed cause room too small, even though council know tenants will still be using it as a bedroom. You couldn’t make it up, could you.
I also have a family of 5 who lived in 3 bedroom of mine for 12 years. 5 years ago, my 5 bed come up & they moved into this one. The 53 year old brother is SO SO THANKFUL he now has his own bedroom. Which I know is smaller than 6.51 sq m. But he is SO SO GRATEFUL. But is Licensing telling him he now has to move. Where is he gonna’ go?
And Licensing will be making us evict these tenants, who then go from 6 people in a 3 bed house to 6 people in one Travelodge room.
And then the homeless department then ring us up and say Have u got anywhere for this family? And they end up going to somewhere smaller than they had before.
All REAL WORLD STUFF! But Now Licensing will be making these homeless.
Text from one of my tenants who is now overcrowding as per their rules. He did move in on his own, but ex missus lost kids, he now has them:
From a tenant of mine. Or should I say Council old school people, please take note.
I have just read your email regarding the bedroom size rule, scarletts bedroom is much smaller than that and there is no bloody way im moving out of here with all the money and.time i have put into this house, im sure new builds have bedrooms smaller than this? And i know of people who own there house with smaller rooms than this, what a joke
19:33 PM, 8th August 2018, About 5 years ago
We found ourselves in a somewhat similar situation several years ago. We'd let our one bed bungalow (hang on to this important detail) to a retired single woman - who (strike 1) chose not to mention she had a dog and a cat, which we discovered at our first meeting at the property on her moving in day.
We (somewhat reluctantly) forgave her that 'omission', added an additional clause to the TA and everything jogged along for about 2 years; she paid her rent on time etc. etc. no issues.
Then she called me one morning to say the boiler wasn't working. I called our plumber, who informed me that he was on a Gas Safety course for the next 2 days and so would go out at the end of the week.
My husband dropped by with a couple of heaters for the tenant to use until the boiler would be fixed (which he handed over on the doorstep so'd not to spoil her 'quiet enjoyment of her home' seeing we were not due to make an any kind of a landlord nspection at that time).
On Day 3, completely out of the blue, I took a phone call from the Council Housing Officer to say that we needed to get the boiler fixed double quick or there would be 'serious consequences' for us, as a 6 week old baby couldn't be left in our property without central heating (huh?????)
On visiting the property it transpired that our single retired lady had moved her daughter - and her partner - in to the property (remember a 1 bedroom bungalow with en-suite) and said daughter had since had a baby!
Long story short it took us about 6 months to get them all out even though we had by now got the backing of the Council Housing Officer, who had initially accused us of condoning/permitting overcrowding! Of course both families by then had bumped themselves up the Waiting List (no doubt the aim of the tenant's call to the Housing Officer in the first place)
In the interim our plumber happened to mention in passing that, while he was fixing the boiler he'd been inconvenienced by the daughter's 2 dogs and their 5 puppies getting in his way!
So now we have 3 adults, a new baby, a cat, 3 adult dogs and 5 puppies all living in our tiny 1 bed bungalow.
As you can imagine by the time we got the property back it was a total wreck and cost us thousands to sort out!
9:43 AM, 10th August 2018, About 5 years ago
12:29 PM, 10th August 2018, About 5 years ago
Reply to the comment left by Liam Strid at 10/08/2018 - 09:43
Yes the move our goalposts AFTER we've already signed up to help people out.
15:09 PM, 10th August 2018, About 5 years ago
15:42 PM, 10th August 2018, About 5 years ago
Reply to the comment left by Liam Strid at 10/08/2018 - 15:09
I've got loads of overcrowding for Licensing to investigate when they ready.
And I'm putting it on the forms. Please come check this tenant out, he moved in on his own 5 years ago, ex missus problems, he now has the 3 kids.
He's spent 10k of his own money on the house & some kids are in too small a room & he's gonna' tell u to F-off when u tell him he's got to move out.
15:55 PM, 10th August 2018, About 5 years ago