8:41 AM, 6th April 2022, About 2 months ago 8
Hi all, My brother took on an HMO and after various issues with the council which I sorted out we are left with one issue, which is on the go.
One flat contains a 35yr old single man with serious mental health issues. They kept sending Council tax demands to my brother to pay despite being told the flat was tenanted etc. They asked for a copy tenancy, he sent it. They asked for it again as they said they had not had it. He sent it again. They then told him the signature was different to the first tenancy he sent (as they said they had not received the first tenancy this beggars belief).
They they wanted details about the tenant which were personal and they were advised he was on full benefit, including high rate PIP care, had mental health issues and his mother dealt with a lot of his stuff and we had no access to the info they wanted.
They were also reminded that their housing benefit dept have access to the DWP systems so that would tell them that the man had been living at the address and getting HB via UC since Sept 2020.
They then wrote and said they wanted various info from the mother and wanted my brother to speak to her. I told them it was up to them to contact her as they had been given her contact details.
They then said they wanted a photograph of the tenant.
Told them completely inappropriate and it was not down to landlords to photograph their tenants for council tax depts.
The tenant has been in situ since sept 2020 and this has still not been sorted and my brother has received this year’s council tax demand !!!
They were also reminded they employ council tax visiting officers and they should send them out to the property to speak to the tenant to satisfy themselves. I am now using their complaint procedure before going to the obmudsman about their inappropriate actions.
Has anyone ever come across this?
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