Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Tom Lowry
9:58 AM, 6th January 2015, About 9 years ago
Hello Carla!
I am currently working on a new courtroom show at ITV and just came across this article. We have had similar cases on the show and may be able to help you.
If you would like more information please feel free to call me for a chat today on my direct line (Manchester landline) it's 0161 952 0779 and if you'd prefer, I could call you back to save your bill.
There is no obligation to appear on any show and please be aware that you must be over 18 to apply. You can also email me on tom.lowry@itv.com
Hope to hear from you soon.
Regards,
Tom
Anthony Endsor
12:18 PM, 6th January 2015, About 9 years ago
Hello Carla
I can relate to this very well. You are not the first to fall for this, and I fear not the last. Indeed I only need to look in the mirror to find someone else who fell for the very same set of tricks a few years ago.
No matter how much the tenants insist on moving in sooner, you must always make sure the property is 100% ready before you allow them to set foot in it, as once they are there their rights are in place, including the right to sue for things such as this with the electrics, etc. The problem is, the law is very much in favour of the tenant in this situation, and Shelter amongst others love to pounce at this type of opportunity to destroy a Landlord. How they can even call themselves a charity is beyond me with the way they behave.
A verbal promise won't wash unfortunately with a judge if you get taken to court.
Not too sure what to suggest from this point, but you need to make sure you get everything in writing that you have tried to do to resolve this, as this will be evidence in your defence. Note down all dates and times, and try to get phone numbers for everyone you speak to so that they are contactable again if need be.
13:54 PM, 6th January 2015, About 9 years ago
Any experienced agent will know that big house plus high rent for the area equals a magnet for problem tenants. Rogue tenants get to live in a nice big house for a few months and avoid paying any rent by claiming there are problems with the property.
The more savvy rogue tenants (and unfortunately this may be the case here) might even make a profit on the deal by exploiting things such as deposit protection legislation.
I sincerely hope they leave on the 9th.
Tim Hall
14:20 PM, 6th January 2015, About 9 years ago
It is not clear to me why you cannot serve section 21 notice - the stipulation is that the deposit must have been protected which it has, even if it has been protected late.
Also you said that your electrician fitted a new consumer unit then said you should have an electrical test - he should have done this as matter of course when he fitted the new consumer unit - that is a requirement after fitting one.
There is no situation where a tenant can legitimately withhold rent payment from a Landlord and the Tenants will not have been advised by any authority to not pay their rent. A tenant is entitled to arrange for and carry out repairs if a Landlord does not undertake the work themselves after it has been appropriately reported and then the tenant can deduct this cost from the rent - but rent due has to be paid.
If the tenants are receiving Housing Benefit and are more than 8 weeks in arrears of rent you can make a claim for housing benefit to be paid direct to you - speak to the local authority about this.
You can serve a section 8 notice to quit for arrears of rent no matter how much or little they owe - if they are owing more than two months at the time of serving the notice, at the time of issuing the court proceeding, and at the time of going to court then it is mandatory for the judge to give possession to the Landlord.
The only problem you may face is they can defend this with a counterclaim for disrepair so you need to make sure all repairs are up to date.
You should write and confirm their verbal notice to move out on 9th January - you should advise them they are responsible for rent until the end of the fixed term contract - i.e. 5th March.
It is unlikely I believe a judge will rule in favour of awarding them 3 months the deposit for late protection- the deposit has after all been protected and you have an excuse why it was protected late - and any award can hopefully be offset against monies owed to you in rent which I'm guessing will be quite a lot up until the 5th March.
The chances are they will move and you won't hear from them again - but if the issues does continue to spiral and they don't move out you really need to speak to a specialist solicitor.
Mary Latham
14:32 PM, 6th January 2015, About 9 years ago
Carla I am really sorry to read your post but let's look at the facts and probablities
1. The deposit is protected and was only 1 week late - this is not likely to cause you a major issue and I would doubt that a No win No fee company would take the case. This means that they would have to fund it themselves - unlikely and even if they do they are probably only going to get their deposit back without compensation
2. If they move out on 9th let them go then:
Register them with Tenant ReferencingUK here http://www.landlordreferencing.co.uk/join/
Its free to register bad tenants and to check prospective tenants in future. They sound like they do this often and they need to be stopped.
Ask your deposit scheme for the deposit to cover the rent arrears and send proof that they have not paid - they may raise a dispute and you will need to prove the rent arrears
Issue a Money Claim on Line for any balance outstanding - this will give the a CCJ which is yet another barrier to them doing this in future
If they don't move out issue a Section 21 because the deposit is protected and there is no reason why you can't.
They have no case for harassment because you asked them to use their deposit to pay their rent arrears - that will go nowhere
You've got yourself a some bullies and while you have not done everything you could have done or should have done to protect yourself, you are not the first and will not be the last landlord who has tried to be kind and has been stung. Please don't let these bullies affect your health, they are just trying it on.
You said " I feel sorry for whoever has them as tenants next" PLEASE do everything I have said to stop them doing this to other landlords.
If you want to chat please ask Mark Alexander from my phone number but stop beating yourself up, you have made some mistakes - learn from them and move on that is how we all learn. I wish you good luck and I really hope that your health improves quickly once all this is behind you.
Graham Durkin
15:59 PM, 6th January 2015, About 9 years ago
What a bad experience for you, i hope your health gets better,reading your account and if it happened in the sequence youv,e said I would say that you have a very good answer to everything that they have raised against you should they proceed to court ,Now would be the time to contact the Electrician /E.H.O. and request a statement from each of them in relation to this matter in the event of court action(YOU COULD BE WAITING UPTO SIX YEARS),and a full account from yourself ,should this happen you counter claim for breach of tenancy.Also when they move out on the 9th I would request their forwarding address for mail and give them your legal/rep contact number should they wish to follow up their veiled threat Your health is more important so pay for a professional to take the strain on this one ,it will be well worth it .If they don,t move out issue a section 21 as the patnership has run its course. when there out get a witness to check the flat over as you may wish to claim against their deposit.
As stated already fixing a new consumer unit would automatically produce a whole circuit test with the necessary paperwork to show that everything was correct.
I think i will stop there for now ,good luck and please post how it goes sorry to say but we will all learn from your unfortunate situation, but your health comes first !!!!!
John
19:56 PM, 6th January 2015, About 9 years ago
Please, please do not be sweet talked into renting to families like this. Only let to them after you have done a credit check and found out where they previously lived.
A tenant saying they lived in a terrible place with a terrible landlord is in my experience a red flag - i never let to families now who have had problems with the landlord because 99% of the time it is actually the tenant who is to blame.
I have done exactly what you have done and i have been burnt.
A woman said she would pay me the bond after the weekend (got the keys on a sat). She moved in and told me she didnt have a bond and her brother would be paying it. She never paid and left after 3 months. Luckily i was out of pocket by only £250. She also told me she was just going through a divorce ! Another red flag.
This tenant ran up debts on the property and then moved on. Your tenant may well be the type who just moves from property to property. They are out there and they are scum.
Janet Carnochan
7:46 AM, 7th January 2015, About 9 years ago
I am currently undergoing or have been undergoing the same problems. I just got a text to say " I'll no be paying any more rent because of state of house.""Legally withholding rent ", however I have made a claim ( successfully ) against their housing benefit and asked them to prove that they are legally with holding rent as there is a lot of things the tenant must do first ie write to you twice, get quotes and get work done up front.Because of this HB paid direct straight away, rents had been in arrears for more than eight weeks but wasn't the value of 8 weeks worth. Currently I have served them notice and I waiting on them quitting. I may not get all rent but I am getting some. Also my tenant wants the council to rehome her and I think they have advised her that rent arrears will go against her. She is paying something sporadically. If I hadn't fought and went to a solicitor she thought she could sit for 4/5 months claiming HB and not paying rent. Hohoho Merry Christmas to her. Like you I have been very good to her.
Carla Lewis
9:53 AM, 7th January 2015, About 9 years ago
Reply to the comment left by "Janet Carnochan" at "07/01/2015 - 07:46":
My tenants do not receive housing benefit as the husband works although with eight kids i'm sure they must be getting some state help. I just hope they go on Friday. They have not given me written notice of this or about the repairs so I am happy to counter claim against anything they may throw at me. With all the comments left on here it has made me feel stronger so thank you for yours. Even if they were to win a case against me I'd make sure i went down with a fight!
Carla Lewis
9:56 AM, 7th January 2015, About 9 years ago
Reply to the comment left by "Anthony Endsor" at "06/01/2015 - 12:18":
Thank you for your reply. I have everything written down in date order and have screen shots of all the text conversations I have had with them. Hopefully they will just go on the 9th. A hard lesson learnt but if I rent again things will be much different. Thank you again.