Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
8:45 AM, 22nd December 2022, About 3 months ago
call your supplier - explain the situation. Offer to send them a copy of the TA to prove they were in occupation from X date to X date. Tell them to send out a meter engineer but you dont want the supply disconnecting (as you will have to probably pay for re-connection as the void period will shift the account into your name). If they have tampered with it somehow then they will have to make it safe or fit a new one I expect anyway. At least that way you are clear for the next tenant. It also means they may well then push for criminal charges, so they will need all the info you can give them.
If you have evidence that they have stopped paying their CT and have moved then let the utility company have this too. You have nothing to hide after all.
Also inform the Council Housing Department. They may have only been given temp accommodation so awaiting assessment to be given a council house so they will very much welcome this info - especially if they have lied to get on the list to get council help. It wont be looked at lightly and they may well be dropped off the list completely if the council has no duty towards them.
Its unusual for anyone just to get given council accommodation - usually there has to be a very good case for it, unless they have been on a waiting list for many many years and suddenly something has become available.
The Council wait till the very last moment to have to take on a housing duty, even if they have one - and often they will wait for the LL to get the bailiffs in first. You don't say you evicted them, so if they just left and got a council property, this makes me suspicious....
8:47 AM, 22nd December 2022, About 3 months ago
it takes weeks to get switched to another supplier anyway. Sort this out first with the current supplier as not to complicate the matter further , then if need be switch after.
9:36 AM, 22nd December 2022, About 3 months ago
I would be very wary taking possession if they have not given notice or returned the keys, even if they have moved their furniture out.
They may say they were just on holiday and you took possession illegally.
I think a Court Order is required, but I would at least get legal advice.
10:05 AM, 22nd December 2022, About 3 months ago
The tenants may have left the property but the tenancy has not ended. The tenancy agrement is a private contract between tenant and Landlord NOBODY else has any reght to determine the tenancy save the court. Provided that your AST continues as a Contractual Periodic tenancy the tenants are still responsible for the council tax and all the utilities although as a responsible landlord you should assist the utilitiy companies in resolving any issues.
10:10 AM, 22nd December 2022, About 3 months ago
Reply to the comment left by Martin Roberts at 22/12/2022 - 09:36
agree in principle, but it there is evidence for example from the Council themselves to day they have now housed these tenants (OP says the council confirmed this and has proof of them cancelling their CT??), then that goes beyond just the possible question of possible 'abandonment' surely - its not in the realms of beyond reason that they have left (after getting word the utility company is on their back for non payment??)
15:31 PM, 22nd December 2022, About 3 months ago
If the tenancy has become a periodic - the Tenant should give 1 month notice (if rent is monthly). Until the end of the notice or the date of the Court ruling - the Council Tax and the Utilities standing charges are on the Tenant.
1.Inform the Insurer about the vacant property.
2.Call the Utilities about the damaged equipment.
3.Report damages to the Police.
4.Write to the C.Tax with the scan of the Tenancy Agreement and ask to relieve you from responsibility for C.Tax until the end of the notice. The Tenant can always take you to the Court for up to the 75% street value of the property for the illegal eviction (announcing a movement to a new address to the Local Council, confirmed to you by the C.Tax in writing, is only part of the combined evidences of the property been vacated). Shelter: "Surrender does not occur when the tenant leaves the property without giving notice to the landlord, even if that absence is for a long period and rent is owing".
5.Write to the Utilities with the scan of the Tenancy Agreement and the meter readings, asking to keep the Tenant responsible for the standing charges (as well as the cumulated expenses). Winter time house is to be heated on the minimum to prevent the rise of the mould or damaging pipes - even in the absence of the Tenant. Hence it is on the Tenant as well. If you need to repair damages - hire the electric generator / power-bank / use the charged tools and bring own water.
6.Apply to the Court or arrange with the Tenant (use the Experts in Address Tracing as little as £30) the mutually agreed Surrender (with the keys) by the written note, signed by the Landlord/Agent and the Tenant and counter-signed by the 2 unrelated witnesses. The later is preferable as the chances to get compensation for damages/rent is zero. It can be a bargaining point - to wave all that in exchange for the written confirmation of surrendering (the sooner it is signed, the shorter is the Tenant's responsibility for the Utilities Standing charges and possibly for the second home C.Tax: normally the C.Tax and H.Benefits people should consent in advance to bridge the move).
7.Inform the C.Tax and the Utilities, that you re-gain the responsibility (with the scan of the signed Note of Surrender / Court order).
P.S. Unfortunatelly, notifying the Council of the ASB can lead to the refusing the Council to allocate the Council Property and them returning to your House. As well, doing that a wrong way, - could lead to your prosecution for breaching the confidentiality (damages could be done by the intruders, for example).
16:47 PM, 22nd December 2022, About 3 months ago
I was in your situation once and the utility company wouldn't connect electricity until I (read: anyone) paid them for a new meter, as once a meter is compromised they won't do a repair and they insist on a new meter.
I felt they had me over a barrel as I wanted to let the property with utilities connected so I paid up - from memory it was over £500 and that was several years ago.
If the property is tenanted, then you could argue that they can't expect you to pay, though you might find, as I did, that you want to move on more than you want the money.
23:48 PM, 22nd December 2022, About 3 months ago
I hate to be the one to say it but this is precisely why I and many other Landlords only have Student let’s through an Agent with Guarantors, most Landlords at some time have had this type of issue and the Courts DO NOTHING which is why it still goes on 😡Yes there are Very Good PRS Tenants but I’m finding they are so few nowadays that I will never Rent to Private Tenants again. I retire soon and I’d tether close the Business early then have the Stress and problems associated with these Bad Tenants. It really is up to the Government and then the Courts to decide if many Landlord’s remain Landlords by Being fair to us all 😎
15:11 PM, 23rd December 2022, About 3 months ago
ive had this s number of times over the years i did a abandonment notice although that does not exist in law but your stuck your supposed to send to the empty house a section 8 or 21 notice wait untill it expires then take them to court waiting months then with the court order get bailiffs to enter the house in the eyes of the law you could send 6 months or more before your are allowed to enter your own property the whole thing is a joke for tenants who just move out without a care in the world Im so glad i gave up this silly game. and now there wanting more tenant rights.once aging the law is a joke
19:35 PM, 24th December 2022, About 3 months ago
Is there an argument that the "broken meter" could risk the safety of the property? Is it inside or outside? Can you get confirmation of tampering from utilities company? If so would it be reasonable to carry out due diligence checks to ensure the safety of the property? (Not unreasonable based on meter tampering).
Also how much are the utilities chasing for? I'm assuming it's relatively normal or you would have mentioned if it's immense check the loft space if you have it.