10:50 AM, 21st March 2022, About 2 years ago 10
We have owned a particular 2-bedroom apartment for around 8 years. In September 2021 we took on some new tenants via our letting agent. A couple of months into the tenancy, we started to have some issues with mould.
We found that the tenants were not ventilating the property, they had closed the window vents and turned off the extractor in the bathroom and the kitchen. The agent advised them about keeping the switches for the extractors on, as well as opening windows and leaving open the window vents.
A couple of days later I went to the property about the washer/dryer not working, I noticed the switches off again, I turned them on and opened the vents and explained to them why. I went back to the property the next day to fit a new washer/dryer, and they were closed and switches off again.
As we were in month 4 of a 6-month tenancy, I asked the agent to serve a section 21 so that we could have the property back following the conclusion of the agreement. Our agent reluctantly agreed, stating they are good tenants. They actually tried to charge me £100 to serve notice as they “had always paid rent”. I refused as this is not in our agreement, and they served it anyway.
The tenant left early and paid her rent up until that date. The agent informed me they didn’t have to pay the extra couple of weeks until the end of the tenancy agreement, as I had asked them to leave. I told them this was incorrect, and they eventually got the rent for the period between them leaving and the end of the agreement.
As they had vacated the property, I met with the agent for the check-out inspection, it was a mess, no attempt to clean. Mould in all rooms, carpet destroyed, damage to walls, door frame half broken off, blinds destroyed. I was a little taken back, the agent handed me the keys and told me to get quotes on everything, and then they will apply to DPS for it to be taken from their deposit.
I will shortly be transferring the property to another agent once this is all resolved, he advised me that they should have got quotes for damage caused by the tenant that I placed there, its a part of their job.
My questions are –
1. Is this the agent’s job? Should I give them the keys back and ask them to put the property back to how it should was on the entry inspection?
2. I have a feeling the cost of repairs will exceed the deposit amount, assuming they refuse to pay any extra, would this be a case of lodging a small claim? I also don’t know their new address.
It’s such a shame, it’s a lovely property and was in great condition before they moved in, the entry inspection shows this in photos and description.
Hoping you guys could give me some insight into my next moves.